About this role.
Qualtrics is hiring a Senior Program Manager to establish and scale an enterprise information governance program across Legal, Information Security, Data Operations, and Engineering. The role owns a centralized “Data Front Door” for data-access, entitlement, and novel-use-case requests while creating reusable governance workflows and a data marketplace. Core responsibilities include translating privacy and licensing requirements into technical controls, implementing metadata and classification practices, and measuring governance adoption. The successful candidate combines program leadership with practical expertise in data catalogs, cloud data ecosystems, privacy regulation, and access-control architectures.
Role DNA
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Job Complexity
5/5Pace & Pressure
4/5Autonomy Level
5/5Communication Load
5/5Salary analysis
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Core skills
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Sample interview questions
I would begin by mapping request types, stakeholders, required approvals, data classifications, and decision criteria. I would then implement a structured intake workflow with standardized questions, risk tiers, service-level targets, clear ownership, and integrations with identity, catalog, and ticketing systems. Finally, I would use request patterns to create pre-approved pathways and documentation that reduce repeat manual review.
I partner with Legal and Privacy to turn policy obligations into specific, testable control requirements. For example, purpose limitation and data minimization can become attribute-based access policies, approved-use tags, row- and column-level security, retention rules, and audit logging. I validate the design with Security and Engineering, document exceptions, and establish monitoring to ensure controls remain effective.
I would measure both operational efficiency and risk reduction: request turnaround time, percentage of requests handled through self-service or pre-approved patterns, catalog coverage, classification and lineage completeness, policy-exception volume, control adoption, and stakeholder satisfaction. I would also track recurring request themes to prioritize automation and governance improvements.
I establish a shared problem statement tied to business outcomes, such as enabling safe product development while meeting regulatory requirements. I make tradeoffs visible through risk-based options, clarify decision rights, and use concise artifacts such as control matrices and architecture diagrams. Where consensus is not possible, I facilitate timely escalation with a clear recommendation and documented rationale.
I would establish an intake and review process that evaluates data provenance, consent and licensing rights, sensitivity, minimization, model-use restrictions, retention, and access requirements. The outcome should be reusable approved-use patterns rather than one-off gatekeeping, supported by metadata tags and technical enforcement. I would also require monitoring, auditability, and periodic reassessment as the model, data sources, and regulations evolve.
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Senior Program Manager, Data Security & Information Governance
Why We Have This Role
We’re hiring a Senior Program Manager, Data Security & Information Governance to establish, scale, and orchestrate our enterprise Information Governance program. You’ll sit at the intersection of Legal, Data & Technology Operations, and Enterprise Data, bridging the gap between business strategy, legal compliance, data security, and engineering. Rather than acting as a traditional gatekeeper, you will build and manage our “Data Front Door” to directly address how teams discover data rights, request entitlements, and explore novel data use cases safely and efficiently.
How You’ll Find Success
Governance Framework & Tooling Strategy: Deep fluency in establishing enterprise data governance frameworks, data catalogs, and business glossaries that scale across high-growth SaaS environments.
Operational Enablement: Proven capability to design centralized intake and triage processes (“Data Front Door”) that convert complex legal and security constraints into frictionless, self-service internal workflows.
Cross-Functional Alignment: Ability to bridge legal compliance (HIPAA, GDPR, CCPA) with technical access controls (RBAC/ABAC, tokenization), working seamlessly alongside engineering, security, and product teams.
Proactive Execution: Takes initiative to define the “how” in ambiguous regulatory or operational spaces, driving cross-functional alignment and resolving data policy conflicts across teams.
Adaptive Curiosity: A drive to stay ahead of evolving data privacy laws, security architectures, and novel AI/ML data use cases to keep our governance models modern and flexible.
How You’ll Grow
Master Enterprise Data Architecture: Expand your expertise across cloud data architectures (Snowflake, Databricks, AWS/GCP) and automated metadata pipelines to build modern, tech-enabled governance structures.
Bridge Legal and Engineering Operations: Deepen your technical competency in access management (Okta, Immuta, Privacera) and data security capabilities, dissolving the divide between legal strategy and technical execution.
Influence Platform Scale: Set the patterns and primitives for data use across a platform serving 18K+ global clients, ensuring data minimization, privacy-by-design, and compliant AI experimentation.
Things You’ll Do
Build the “Data Front Door”: Design and manage a centralized intake and triage process for custom data access requests, novel data questions, and complex derivative work inquiries.
Curate the Data Marketplace: Establish a centralized Use Case Repository and Data Marketplace detailing pre-approved data uses, restrictions, and licensing parameters across distinct datasets.
Automate Metadata & Classification: Partner with engineering and security teams to implement automated data classification, lineage tracking, and metadata harvesting.
Translate Policy into Technical Controls: Collaborate with InfoSec to operationalize legal requirements into enforced technical access controls (RBAC/ABAC) and row/column-level security protocols.
Drive Governance Adoption: Measure program success through adoption KPIs, request turnaround times, and governance maturity metrics, delivering self-service documentation and onboarding across the org.
What We’re Looking For On Your Resume
5+ years of experience in Data Governance, Data Security, Data Operations, or Information Architecture within a high-growth technology, SaaS, or data-intensive organization.
Deep understanding of data privacy and security frameworks (HIPAA, GDPR, CCPA) and commercial data licensing nuances.
Direct experience setting up, configuring, or administering enterprise data governance & catalog tools (e.g., Collibra, Alation, DataGalaxy, Atlan).
Technical aptitude with cloud data ecosystems (Snowflake, Databricks, AWS/GCP), SQL, and data security mechanisms (hashing, tokenization, differential privacy).
Demonstrated ability to create business-friendly, self-service workflows that accelerate R&D and AI/ML initiatives while ensuring strict compliance.
Preferred certifications: CDMP, CIPP/US, CIPT, CDPSE, CISSP, or CISM.
What You Should Know About This Team
Enablement Over Gatekeeping: We view governance as a business driver. Our goal is to make doing the right thing with data the easiest path for our product, engineering, and business teams.
Cross-Functional Influence: You will sit at the crossroads of Legal, InfoSec, and Platform Engineering, serving as the connective tissue that translates legal policies into automated technical realities.
Built for Scale: As Qualtrics expands its AI and data capabilities, you will build the foundational governance frameworks that ensure our growth remains safe, ethical, and fully compliant.
Why you’ll want to join us: Most design teams are talking about AI; we are the ones building the engine that powers it. If you want to bridge the gap between design and development, thrive in high-autonomy environments, and see your code directly power intelligent experiences for 18K+ global clients, this is the place to be. We don’t just design the future—we code it, test it, and ship it.
Our Team’s Favorite Perks and Benefits
- Team cohesion is deeply important to us – we have frequent office events and regular team activities
- Qualtrics Experience Program – $1,800 for an experience of your choosing (eligible after a year)
- We take pride in our office design aimed at fostering creativity, from our mountain views to an open and collaborative workspace.
- 30 paid days off – 15 Vacation Days + 5 Personal Days + 10 Holiday Closures (additional after a year)
- On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide free lunches every work day, snacks, and drinks
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #remote
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits.
Remote Base Annual Pay Transparency Range
$135,000—$178,000 USD
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