About this role.
ClickUp is hiring a Senior Technical Account Manager within Strategic Services to lead complex post-sale implementations and customer transformation programs. The role combines technical solution design, workflow architecture, automation and AI recommendations, adoption planning, and change management for strategic customers. The successful candidate will partner with operators and executive stakeholders while coordinating internally with Customer Success, Sales, Product, and Support. This is a senior, customer-facing SaaS professional-services role focused on measurable adoption, account health, and long-term platform value.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
4/5Pace & Pressure
4/5Autonomy Level
5/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I would explain the customer context, stakeholder groups, current-state process issues, and the discovery approach used to define success measures. I would then outline the solution architecture, phased rollout, enablement plan, adoption metrics, and resulting business outcomes, including how I handled risks and changes in scope.
I start by clarifying the underlying business objective, users, process constraints, governance requirements, and measurable definition of success. I map the current workflow, identify decision points and friction, then propose a future-state design that favors sensible standards while preserving only necessary flexibility.
I would quickly assess the source of misalignment through focused conversations and usage or project signals, then restate the shared business outcome and identify the decisions blocking progress. I would create a recovery plan with accountable owners, near-term milestones, an executive escalation path where appropriate, and regular communication on progress and risks.
I prioritize repeatable, high-friction activities with clear owners and measurable impact, such as routing, status updates, reporting, or knowledge retrieval. I validate data quality, user readiness, governance, and expected value before recommending a phased solution, and I measure adoption and outcomes after deployment.
With administrators, I provide detailed guidance on configuration, workflows, governance, and operational next steps. With executives, I focus on outcomes, adoption trends, risks, decisions needed, and the connection between platform usage and strategic business value.
At ClickUp, we’re building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what’s possible. 🚀
About ClickUp
ClickUp is the everything app for work, built to help teams plan, collaborate, and execute in one place. Our customers rely on ClickUp to simplify complexity, move faster, and build better operating systems for work across teams.
The Role
We’re hiring a Senior Technical Account Manager, Strategic Services to partner with strategic customers as they implement, expand, and mature their use of ClickUp. This role sits within Professional Services and is ideal for someone who can blend customer leadership, workflow design, technical problem solving, and practical change management.
You’ll help customers move from fragmented processes to scalable ways of working in ClickUp. That means leading complex implementations, guiding adoption across multiple stakeholder groups, identifying opportunities for automation and AI, and helping customers realize measurable business value from the platform.
What You’ll Do
Lead strategic implementations and customer transformations
Own complex customer engagements from discovery through rollout, enablement, and ongoing optimization.
Diagnose current-state workflows, identify friction points, and design scalable future-state solutions in ClickUp.
Guide customers through governance, architecture, process design, and rollout planning across multiple teams or business units.
Help customers recover momentum when implementations stall, priorities shift, or stakeholder alignment breaks down.
Drive adoption, value realization, and account health
Partner closely with customer stakeholders to define success measures, adoption milestones, and practical next steps.
Translate customer goals into clear execution plans that improve adoption, stakeholder engagement, and long-term platform value.
Use usage signals, customer feedback, and business context to identify risks early and build recovery or acceleration plans.
Support strategic business reviews and customer conversations with a clear point of view on progress, opportunities, and priorities.
Design scalable solutions, automation, and AI use cases
Turn complex business needs into thoughtful ClickUp solutions using workflows, structure, automations, reporting, and process best practices.
Recommend when to standardize, when to keep flexibility, and how to balance technical ambition with customer readiness.
Identify practical automation and AI opportunities that improve customer outcomes instead of creating unnecessary complexity.
Help customers operationalize new ways of working by pairing solution design with enablement, change management, and adoption support.
Partner across teams to solve complex customer problems
Act as a trusted advisor to customer admins, operators, and executive stakeholders.
Coordinate effectively with Customer Success, Sales, Product, Support, and other internal partners to keep customer work moving.
Escalate thoughtfully, communicate clearly, and maintain ownership even when multiple teams are involved.
Bring customer feedback and recurring pain points back to internal teams to improve product usage, delivery patterns, and customer outcomes.
What We’re Looking For
Required qualifications
Experience in a customer-facing post-sale role such as Technical Account Management, Professional Services, Solutions Consulting, Implementation Consulting, or a closely related function.
Proven success leading complex SaaS implementations, customer transformations, or strategic enablement programs with multiple stakeholders.
Strong workflow and process design instincts, including the ability to translate ambiguous business needs into scalable solutions.
Excellent customer communication skills, including confidence with both hands-on operators and executive stakeholders.
Strong judgment in ambiguous environments, with the ability to prioritize, simplify complexity, and keep momentum through change.
A clear ownership mindset and track record of driving outcomes rather than operating reactively.
Preferred qualifications
Experience with work management, workflow automation, collaboration, CRM, ITSM, or adjacent SaaS platforms.
Comfort recommending or deploying automation, reporting, and AI-enabled workflow improvements.
Experience managing strategic or enterprise customer relationships where adoption, governance, and value realization mattered as much as configuration.
Exposure to change management, customer enablement, or consulting-style discovery and solutioning.
Ability to influence cross-functional teams without direct authority.
Location
This role is approved for hiring in Ireland.
Please confirm any remote, hybrid, travel, or time-zone expectations during the hiring process.
Why this role is compelling
This is a high-impact opportunity for someone who enjoys combining customer strategy, technical solutioning, and execution. You’ll help strategic customers transform how they work, while shaping scalable delivery patterns inside a fast-moving environment where adoption, workflow design, automation, and AI all matter.
#LI-SO1
#LI-remote
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Privacy Notice
ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice.
If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details.
Visa Sponsorship
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
Fraud Alert
ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.
AI Processing Notice
ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates’ employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.
Annual salary information is not provided for this position. Explore salary ranges for similar roles in our Salary Directory ›
Upload your resume now
- To unlock remote work opportunities and be discovered by global employers.
This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.
