About this role.
This part-time Patient Onboarding Associate role is a remote, high-volume call-center position supporting patient registration, appointment scheduling, rescheduling, and healthcare-provider communications. The associate will handle inbound and outbound calls and emails, accurately document patient, insurance, and appointment information, and provide empathetic service. Success requires strong multitasking, detail orientation, proficiency with Google Suite, and the ability to work independently in a metrics-driven remote environment. Applicants need at least one year of office administration experience, with call-center experience preferred, and must be eligible to work in the United States. The position offers fixed weekly part-time shifts and is limited to specified U.S. hiring locations.
Role DNA
A quick view of the complexity, pace, ownership and collaboration implied by the job description.
Job Complexity
3/5Pace & Pressure
4/5Autonomy Level
3/5Communication Load
5/5Salary analysis
Estimated compensation compared with the broader US market for similar roles.
Core skills
Skills and capabilities most closely associated with this opportunity.
Sample interview questions
I stay calm, listen actively, and confirm the patient's main need before taking action. I use clear, empathetic language, keep the interaction focused, and document the outcome accurately so the patient does not need to repeat information later.
I would acknowledge the inconvenience, apologize for the frustration, and review available appointment options promptly. I would confirm the selected time, explain any next steps clearly, and ensure the scheduling record is updated before ending the call.
I verify key information verbally, enter it carefully in the appropriate system, and review critical fields before saving. When information is unclear or inconsistent, I ask clarifying questions rather than making assumptions.
I maintain a dedicated distraction-free workspace, follow my assigned schedule, and organize tasks by urgency. I also monitor my performance, communicate early if I encounter an issue, and maintain reliable internet and a backup connection.
In a prior administrative or service setting, I used scheduling, customer records, and communication tools simultaneously to resolve requests. I kept the customer informed while navigating the systems, recorded each action in real time, and confirmed the final resolution before closing the interaction.
Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform— removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better.
Join our amazing team and start your career with Luna as a Part- Time Onboarding Associate!
Are you ready to kick-start your career in a dynamic and rewarding role? Luna Physical Therapy is seeking a motivated and customer-oriented individual to join us as an Onboarding Associate.
As an Onboarding Associate, you will be the first point of contact for our new and existing patients, responsible for answering incoming calls and scheduling appointments with our network of physical therapists. We are looking for someone part time who can work efficiently, demonstrate exceptional communication skills, and maintain a high level of professionalism to ensure outstanding customer service and patient satisfaction. Join Luna and be a part of our mission to deliver quality care and support to our patients.
Please note: Due to budgetary and payroll regulations, we are currently hiring only in select U.S. states listed below.
AR, KY, MS, SC, Norfolk VA, Virginia Beach VA, WV
AL, FL, GA, ID, MI, MO, IN, NJ, OH, TX (except Houston), TN, WI
Physical therapy, delivered.www.getluna.com
Key Responsibilities
- Deliver exceptional customer service in a fast-paced, metrics-driven call center environment.
- Manage patient registration, scheduling, rescheduling, and healthcare provider communications.
- Accurately collect and document patient demographics, medical history, insurance, and appointment information.
- Handle inbound and outbound calls and emails while providing empathetic, solution-focused support.
- Navigate multiple systems simultaneously to perform data entry, screen sharing, and patient guidance.
- Adapt to changing processes, technology, and business priorities.
- Work independently in a remote environment while maintaining productivity, accountability, and schedule adherence.
- Maintain a distraction-free home workspace with reliable high-speed internet.
- Meet established quality, productivity, and performance expectations.
Requirements:
- Office Admin experience, 1 year required
- Demonstrates a high level of customer service and interpersonal communication skills
- Call/Contact center or other high call volume experience, 1 year preferred
- Proficient with Google Suite
- Highly detail-oriented
- Ability to multi-task in a fast-paced work environment
- High School Diploma or equivalent
- Must be able to work in the US without restriction
- Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.
- Please Note:
- While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time.
- We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process.
- To qualify for a fully remote role candidates must reside outside of a 50 mile radius from our Nashville office.
What we can offer you:
- Part time hours – Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.
- A fun collaborative and supportive work environment with a fast-growing, innovative company.
- Realistic growth opportunities
Additional Information
This position requires extended periods of computer-based work, including frequent use of one or more monitors, navigation between multiple software applications, data entry, virtual meetings, and other screen-intensive activities. Employees must be able to perform the essential functions of the position, with or without reasonable accommodation.
Shifts Available
Please note your TimeZone.
Shift 1 ( Part Time)
Days of the Week: Monday, Tuesday, Wednesday, Thursday, Friday (M, T, W, T, F)
PST: 12:00 PM – 4:00 PM
CST: 2:00 PM – 6:00 PM
EST: 3:00 PM – 7:00 PM
Weekend Hours: N/A (No weekend shifts)
Days of the Week: Tuesday, Wednesday, Thursday, Friday, Saturday (T, W, T, F, S)
Weekday Hours:
PST: 10:00 AM – 2:00 PM
CST: 12:00 PM – 4:00 PM
EST: 1:00 PM – 5:00 PM
Weekend Hours (Saturday):
PST: 10:00 AM – 2:00 PM
CST: 12:00 PM – 4:00 PM
EST: 1:00 PM – 5:00 PM
Shift 2 (Part Time)
Compensation
Additional Information
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Luna Values
- Care Exceptionally. Patients and therapists first. Safety and trust. Serve the whole journey.
- Own the Outcome. Disciplined prioritization. Raise problems early. Details matter.
- One Luna. Debate, align, execute. Relentless humility. Communicate intentionally.
- Think Beyond. 1% better everyday. Assume we’re missing something. Stay curious.
#3 Best Employer in Healthcare (Forbes, 2025)
#1 Best Company in MSK Care (Forbes, 2025)
#13 World’s Most Innovative Companies in Healthcare (Fast Company, 2024)
Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024)
Gold Indigo Design Award for mobile app design excellence 2020
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