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Mattermost

Senior Technical Account Manager (Federal)

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Remote from
USA
Salary
USD 125k–165k / yr
Department
Customer Support & Success
Employment
Full Time
Experience
Director
Published
Apply before
21 Nov 2026
Listing views
34
Application actions
0
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AI Summary

The role, at a glance.

Mattermost is hiring a senior Technical Account Manager to guide U.S. Federal and enterprise customers through secure deployment and operation of its collaboration platform. The role combines customer-facing technical leadership with hands-on expertise in Linux, networking, cloud infrastructure, containers, identity integration, and DevSecOps. The TAM will lead onboarding and production deployments across cloud, on-premises, hybrid, and air-gapped environments while aligning implementations with FedRAMP, NIST, DoD STIG, and SOC 2 requirements. Success requires managing complex stakeholders, translating technical architecture for executive audiences, and advocating for customers across Product, Engineering, and Support. Candidates must satisfy U.S. export-control eligibility requirements and may need to obtain a government security clearance.

Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

Job Complexity

5/5
EasyHard

Pace & Pressure

4/5
RelaxedFast-paced

Autonomy Level

4/5
GuidedFull ownership

Communication Load

5/5
IndependentCollaborative
AI insightThis is a senior customer-facing technical role supporting high-security federal environments, where deployment decisions must satisfy stringent operational and compliance requirements. It demands broad infrastructure expertise alongside the ability to independently lead strategic customer engagements.

Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job median (per year)Market rate
$145,000
US market range (per year)$130k–$180k
AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a target base salary range of $125,000–$165,000 USD plus commission. Although no cadence is explicitly stated, the period is inferred as annual based on the range, U.S. location, and senior full-time technical-account-management context. Estimated U.S. market compensation for a senior federal-focused Technical Account Manager is approximately $130,000–$180,000 USD annually, excluding variable compensation and benefits.

Core skills

Skills and capabilities most closely associated with this opportunity.

Technical Account ManagementCustomer SuccessLinux system administrationNetwork architectureKubernetesDockerCloud infrastructureCybersecurityDevSecOpsFedRAMPNIST 800-53SSO and SAMLOAuthTerraformPython
Sample interview questions
Describe how you would approach a Mattermost deployment for a federal customer operating in an air-gapped environment.

I would begin by confirming mission requirements, accreditation boundaries, network segmentation, identity flows, and operational ownership. I would then design an on-premises architecture with documented dependencies, hardened configuration, offline artifact-management procedures, monitoring, backup, and disaster-recovery controls. Finally, I would validate the deployment against applicable controls such as NIST 800-53 and DoD STIG requirements, conduct a phased production rollout, and provide operational runbooks.

How do you explain a complex security or infrastructure risk to an executive stakeholder?

I frame the issue in terms of mission impact, likelihood, affected services, and decision options rather than only technical details. I present a concise recommendation, the risk of inaction, estimated effort, and any trade-offs, while keeping deeper architectural evidence available for technical reviewers. This creates a clear path to an informed decision without oversimplifying the risk.

What is your process for integrating a collaboration platform with an enterprise identity provider?

I first identify the identity provider, authentication protocol, user lifecycle requirements, group mappings, MFA expectations, and authorization model. I configure and test SSO through SAML or OAuth in a non-production environment, validate certificate and claim handling, and define rollback steps. After production rollout, I monitor authentication failures and document support procedures for identity and platform administrators.

Tell us about how you would handle a complex customer issue requiring Engineering and Support involvement.

I would establish a clear incident or escalation record with business impact, environment details, logs, reproduction steps, and severity. I would coordinate the appropriate internal teams, communicate a consistent update cadence to the customer, and ensure ownership for each action. Once resolved, I would lead a review of root cause, preventive actions, and reusable documentation to reduce recurrence.

How do you balance customer-specific requests with the need for scalable product and deployment practices?

I distinguish between configuration, implementation guidance, product defects, and net-new feature requests. I seek to understand the underlying customer outcome and propose supported patterns or reusable assets whenever possible. For requests requiring product changes, I document the strategic value, security implications, affected users, and alternatives so Product and Engineering can prioritize them effectively.

This analysis is generated from the job description. Salary estimates, role characteristics and sample answers are guidance, not employer-provided facts.
Opportunity details

About this role.

Mattermost is the leading collaborative workflow platform for defense, intelligence, security, and critical infrastructure. Trusted by the U.S. Department of War and Fortune 500s, our platform runs on-premises and in private clouds, delivering secure messaging, file sharing, workflow automation, audio/screenshare, and project management—all with full data and operational control. Mattermost powers high-stakes workflows across mission planning, real-time, real-world operations, DevSecOps, incident response, and cyber defense—enabling secure collaboration from tactical edge and DDIL environments to enterprise HQ. Teams operate across web, desktop, and mobile, with embedded interoperability for Microsoft Teams, Outlook, and Microsoft 365.

To learn more, visit www.mattermost.com

Mattermost is seeking a Senior Technical Account Manager (TAM) to serve as a trusted technical advisor to our U.S. Federal and enterprise customers. In this role, you will ensure the successful deployment, integration, and secure operation of the Mattermost platform in mission-critical and high-security environments.

You will combine expertise in infrastructure, cybersecurity, and DevSecOps with strong customer engagement and project leadership skills. As a strategic partner, you will bridge engineering, product, and customer teams, driving secure, compliant, and scalable implementations that enable organizations to collaborate with confidence.

Key Responsibilities

Customer Success & Secure Solution Delivery

  • Lead technical onboarding, configuration, and production deployments for strategic enterprise and U.S. Federal customers

  • Design, validate, and implement secure, scalable architectures for Mattermost across cloud, on-premise, hybrid, and air-gapped environments

  • Support alignment with security and compliance frameworks such as FedRAMP, NIST 800-53, DoD STIG, and SOC 2

  • Guide customers in integrating Mattermost with authentication and identity management systems (SSO, SAML, OAuth), DevOps pipelines, and monitoring tools

  • Provide proactive technical guidance to minimize operational risk and ensure long-term platform success

Technical Leadership & Advocacy

  • Serve as the primary technical point of contact for assigned accounts

  • Collaborate with Product, Engineering, and Support to resolve complex technical issues and advocate for customer needs

  • Develop reusable deployment assets including scripts, playbooks, and technical documentation to accelerate implementations

  • Participate in internal reviews to improve onboarding methodologies and deployment best practices

Communication & Stakeholder Management

  • Present complex technical concepts to both executive and technical stakeholders, tailoring communication to audience and context

  • Build trusted relationships that drive adoption, expansion, and long-term customer success

  • Maintain detailed records of architectural decisions, deployment strategies, and customer feedback

Required Qualifications

  • Senior-level experience in Technical Account Management, Sales Engineering, Customer Success Engineering, or a similar customer-facing technical role

  • Strong technical knowledge of Linux system administration, networking, containers (Docker/Kubernetes), and cloud infrastructure

  • Hands-on scripting or development experience with Python, Go, Node.js, or similar languages

  • Strong understanding of cybersecurity principles and secure system architecture

  • Familiarity with DevSecOps tools and workflows (GitHub, Jenkins, Jira, Terraform, etc.)

  • Experience managing large enterprise or government customers and aligning technical delivery with business and security requirements

  • Excellent communication skills with the ability to collaborate across technical and non-technical stakeholders

  • Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR.

  • This role may require the candidate to obtain and maintain a U.S. government security clearance in the future.

Preferred Qualifications

  • Experience working with U.S. Federal agencies, defense organizations, or regulated industries

  • Familiarity with IT Service Management (ITSM) frameworks

  • Knowledge of compliance standards such as FedRAMP, NIST, SOC 2, or ISO 27001

  • Experience with secure collaboration platforms or open-source technologies

  • Exposure to mobile device management (Intune, Workspace ONE, MobileIron) environments

  • Experience working in a startup or high-growth SaaS environment

Target Salary Range: $125,000 – $165,000 USD plus commission

Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Mattermost offers a remote-first work environment with medical, dental, and vision coverage. You’ll also receive unlimited PTO plus company holidays, a work from home stipend, an annual learning and development budget for conferences, certifications, and courses, paid parental leave for all parents, and a 401(k) plan.

U.S. Eligibility & Compliance

This role may require obtaining and maintaining a U.S. government security clearance. Candidates must meet federal eligibility requirements to be considered. For more information visit Security Clearances — United States Department of State

Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR. For more information visit the Bureau of Industry and Security and the Directorate of Defense Trade Controls.


Mattermost is an EEO Employer, we are a remote-first, open-source company.

We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time.

Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics.

If you require accommodations during the interview process, please let us know—we’re happy to assist.

Apply now >

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

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