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Customer Success Account Manager, Digital – German

AI Summary
Samsara is hiring a German-speaking Customer Success Account Manager to own end-to-end renewals for its Digital Mid-Market customer segment. The role manages more than 60 renewals per quarter, mitigates churn risk, identifies expansion opportunities, and closes 36-month agreements. Success depends on high-volume full-cycle sales execution, structured forecasting, customer empathy, and close coordination with sales teams. Candidates need business fluency in German, at least two years of closing experience, a record of quota attainment, and Salesforce familiarity.
Remote from
UK
Salary
Undisclosed
Department
Sales
Employment
Full Time
Experience
Open level
Published
Apply before
6 Dec 2026
Listing views
15
Application actions
1
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Opportunity details

About this role.

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

Renewals are the core of a SaaS company’s revenue. You own renewal targets for Samsara’s Digital Mid-Market segment: setting customers up for success while maximising financial results. On every deal that means minimising attrition, locking in the best terms, spotting growth opportunities, feeding insights back to the business and closing 36-month renewals.

You should apply if:

  • You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
  • You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
  • You enjoy working at high velocity:
  • You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before.
  • You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role, you will:

  • Own 60+ renewals per quarter from end-to-end and exceed sales targets
  • Follow a structured scenario-based forecasting methodology
  • Engage with customers to identify and mitigate renewal risk and drive platform adoption at scale
  • Work cross-functionally with sales teams to solve problems and ensure a successful, smooth renewal
  • Contribute to an exceptional team environment that motivates the team to perform at its best
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

  • Business fluency in German (spoken and written).
  • 2+ years of full-cycle closing sales experience, ideally with mid-sized businesses in a high-transaction environment.
  • A record of consistent quota over-achievement.
  • Comfort in a fast-changing, high-growth environment.
  • Empathy for customers and teammates, and strong organisation.
  • Strong communication and presentation skills.
  • Familiarity with Salesforce.

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information.

Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Apply now >

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

Job Complexity

4/5
EasyHard

Pace & Pressure

5/5
RelaxedFast-paced

Autonomy Level

4/5
GuidedFull ownership

Communication Load

5/5
IndependentCollaborative
AI insightThe position combines a large quarterly renewal volume with revenue targets, retention risk management, and expansion discovery. It requires confident German-language commercial conversations and disciplined forecasting in a fast-growth environment.

Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job median (per year)Market rate
$85,000
US market range (per year)$70k–$105k
AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. No employer base salary was disclosed. Estimated annual base-pay benchmark: USD 70,000–105,000, with a midpoint of USD 85,000; yearly cadence is inferred for this full-time customer-renewal sales role. Variable pay, bonuses, and equity are mentioned but not quantified and are excluded from the estimate.

Core skills

Skills and capabilities most closely associated with this opportunity.

Sample interview questions
How would you prioritize a portfolio of more than 60 renewals in a quarter?

I would segment accounts by renewal date, contract value, usage and adoption indicators, stakeholder engagement, and identified risk. I would build a cadence for each segment in Salesforce, start strategic and at-risk accounts early, and review pipeline health weekly to adjust priorities.

Describe how you would handle a German-speaking customer who is considering non-renewal because adoption is low.

I would first clarify the customer's business goals and the specific barriers to adoption in German. I would then coordinate the right internal resources, agree on a measurable recovery plan, demonstrate relevant value, and maintain an executive-level renewal conversation well before the contract deadline.

What information do you use to create a reliable renewal forecast?

I use contract dates and value, decision-maker engagement, product usage, open support issues, competitive signals, commercial objections, and documented next steps. Forecast categories should be supported by evidence and updated promptly after every meaningful customer interaction.

How do you identify expansion opportunities during a renewal discussion without making the customer feel pressured?

I focus on the customer's operational objectives and gaps before proposing additional capabilities. If a product feature or expanded deployment directly supports a stated outcome, I position it as a practical solution and quantify the expected value rather than treating it as a generic upsell.

Tell us about a time you exceeded a sales target in a high-volume environment.

I would explain the target and portfolio context, then describe the repeatable process I used to prioritize opportunities, maintain a disciplined follow-up cadence, and involve internal partners early. I would close by quantifying the result and sharing the practice that I continued using afterward.

This analysis is generated from the job description. Salary estimates, role characteristics and sample answers are guidance, not employer-provided facts.
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