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Key Account Manager

AI Summary
Juul Labs is seeking a Key Account Manager to lead strategic relationships with major retail accounts, including Walgreens and British Petroleum convenience-store portfolios. The role focuses on account growth, buyer meetings, category reviews, retail programming, inventory resolution, and execution of sales strategy in regulated tobacco products. This remote US position prefers candidates based in Kentucky, Ohio, or Illinois and requires approximately 40% travel for account and internal meetings. Candidates need at least five years of headquarters-level CPG account-management experience, strong commercial analysis skills, and proficiency with Salesforce, Excel, and PowerPoint. The role combines independent account ownership with intensive cross-functional stakeholder communication.
Remote from
USA
Salary
USD 94k–119k / yr
Department
Sales
Employment
Full Time
Experience
Open level
Published
Apply before
12 Dec 2026
Listing views
25
Application actions
2
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Opportunity details

About this role.

THE COMPANY:

Juul Labs‘s mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.

We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career is compelling, read on for more details.

ROLE AND RESPONSIBILITIES:

JUUL is the market leader in the e-Cigarette category with a tremendous amount of growth potential within our US Commercial organization. This is an exciting opportunity to continue the expansion of our national accounts’ state of the business as we roll out new brand strategy in non-convenience channels in drug, grocery and value.

This Key Account Manager role will demand excellence, attention to detail and responsibility for being the primary point person representing Juul with the nicotine category teams of Walgreen’s and British Petroleum portfolio of c-stores. The successful candidate will need to build trust, identify growth opportunities, communicate detailed tactics and strategies, and provide excellent account knowledge.

For this role, the ideal candidate should be self-sufficient and highly capable in on-boarding and managing large format chain accounts at the HQ level. Having previous experience calling on the HQ level of one of these accounts is favored.

Remote-based role: Preferred states KY, OH or IL

KEY RESPONSIBILITIES:

  • Experience in facilitating and managing buyer meetings, category review and analysis, T2T’s contracted space, and inventory resolution
  • Timely and detailed internal and external communications to all stakeholders involved in the management and success of driving growth
  • Experience distilling actionable insights from complex data and explaining findings to stakeholders in a digestible and compelling manner
  • Develop and deliver successful retail programming partnerships, contract partnerships and campaigns that maximize ROI and provide win-win outcomes
  • Effectively communicate with internal department leads, retail and distribution contacts to develop & execute sales strategy
  • Perform related duties as assigned, within your scope of practice

TRAVEL AND OPERATIONAL REQUIREMENTS:

This position is field-based and requires regular travel, estimated at an average of 40% of work hours, though this may fluctuate based on business needs. Travel includes the operation of a motor vehicle and/or commercial air travel and will necessitate overnight stays. Essential travel activities include conducting quarterly business reviews, broker meetings, HQ planning sessions, sponsored events, market/store visits, and internal in-person meetings.

  • Must possess and maintain a valid U.S. driver’s license in good standing for a minimum of the last three (3) consecutive years
  • Reliable vehicle or willingness to obtain a vehicle that can be used for work daily

PERSONAL AND PROFESSIONAL QUALIFICATIONS:

  • Minimum of 5 years related work experience in account management at HQ level of large format retail or distribution in CPG
  • Strong organizational and problem-solving abilities
  • Self-starter and ability to work and deliver results in a remote-working environment
  • Ability to work in a fast-paced, cross-functional, entrepreneurial environment
  • Proficient using technology software and CRM (PowerPoint, Excel, Salesforce, etc.)
  • Previous work experience in a regulated industry, specifically tobacco products

EDUCATION:

  • Bachelor’s degree in business, marketing or other related business fields, or five years of relevant experience

JUUL LABS PERKS & BENEFITS:

  • A place to grow your career. We’ll help you set big goals – and exceed them
  • People. Work with talented, committed and supportive teammates
  • Equity and performance bonuses. Every employee is a stakeholder in our success
  • Cell phone subsidy, commuter benefits and discounts on JUUL products
  • Excellent medical, dental and vision, disability, and life insurance, plus family support, wellness, legal, and employee assistance program benefits
  • 401(k) plan with company matching
  • Plus biannual discretionary performance bonuses

Juul Labs is proud to be an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees and job applicants, without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. We will consider for employment qualified applicants with arrest and conviction records, pursuant to the San Francisco Fair Chance Ordinance. Juul Labs also complies with the employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Juul Labs in the US. #LI-remote

SALARY RANGES:
Salary varies by role, level and location, and is dependent on the cost of labor in a given
geographic region among other factors. These ranges may be modified at any time.

SALARY RANGE:

$94,000—$119,000 USD

Apply now >

This job listing has been manually reviewed by the Jobicy Trust & Safety Team for compliance with our posting guidelines, including verification of the company's legitimacy, accuracy of job details, clarity of remote work policy, and absence of misleading or fraudulent content.

Role DNA

A quick view of the complexity, pace, ownership and collaboration implied by the job description.

Job Complexity

4/5
EasyHard

Pace & Pressure

4/5
RelaxedFast-paced

Autonomy Level

5/5
GuidedFull ownership

Communication Load

5/5
IndependentCollaborative
AI insightThe position requires senior-level ownership of large national retail accounts, commercial strategy, and complex category discussions in a regulated industry. Frequent travel, cross-functional coordination, and the need to convert complex data into actionable retailer recommendations add substantial complexity.

Salary analysis

Estimated compensation compared with the broader US market for similar roles.

Estimated job median (per year)Market rate
$106,500
US market range (per year)$95k–$130k
AI insightThe yearly pay period is inferred from the job context; it was not explicitly stated by the employer. The employer discloses a base salary range of USD 94,000 to USD 119,000. The annual period is inferred from the compensation magnitude, US location, seniority, and standard full-time professional pay conventions; the posting does not explicitly state the cadence. The midpoint is USD 106,500 per year, which is broadly aligned with an estimated US market range of USD 95,000 to USD 130,000 per year for comparable strategic key account management roles.

Core skills

Skills and capabilities most closely associated with this opportunity.

Sample interview questions
How have you developed growth plans for a large retail account?

I start by analyzing sales, distribution, assortment, pricing, promotion, and inventory data to identify the largest opportunities. I then align a joint business plan with the buyer, establish measurable objectives, assign owners, and review performance regularly to adjust execution.

Describe how you turn complex category data into a compelling buyer presentation.

I focus on the commercial question the buyer needs to answer, then simplify the data into a clear narrative: current performance, consumer or category insight, recommended action, and expected outcome. I use concise visuals and prepare supporting detail so stakeholders can understand both the recommendation and its evidence.

How would you manage competing requests from major accounts while working remotely?

I would prioritize work according to revenue impact, strategic importance, deadlines, and customer commitments. I use a structured account calendar, maintain transparent CRM notes and action lists, and communicate early with internal partners when trade-offs or additional support are required.

What is your approach to resolving inventory issues with retail and distribution partners?

I first validate the facts across demand, shipment, inventory, and store-level data to determine whether the problem is supply, forecasting, distribution, or execution. I then coordinate the relevant internal and external teams around a corrective plan, define timelines, and monitor results until service levels normalize.

How do you build trust with category managers in a regulated product category?

Trust comes from being prepared, accurate, responsive, and consistent with compliance requirements. I would bring fact-based recommendations, communicate risks clearly, honor commitments, and ensure that every activation or program supports both commercial goals and applicable regulations.

This analysis is generated from the job description. Salary estimates, role characteristics and sample answers are guidance, not employer-provided facts.
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