Sr. Staff UX Program Manager

Remote from
Seniority level
Job function
Design & Creative
Job type
Full Time,
Job posted
Apply before
19 Jul 2023
Computer Software

About ServiceNow

A purpose-driven company, making work, work better for people guides everything we do.

Actively Hiring

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.

We are Experience advocates responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. We are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion, and creating efficiencies in the research, design, and product content processes.

What you get to do in this role:

  • Operates with a high degree of autonomy, seeks to address long-standing organizational opportunities, and effects change within our Experience Team and our cross-functional partner orgs. To address organizational opportunities, you’ll define an end-to-end plan, engage with executive stakeholders, drive root cause analysis, implement solutions, and monitor effectiveness.
  • You’ll implement scalable processes or solutions to effectively plan and manage multiple UX projects to meet our objectives.
  • Contribute to the development of the program management function. Share back successful practices, frameworks, tools, and lessons learned that have worked in your Program.
  • Identify connections and reconcile possible collisions between different product offerings, features, and platforms.
  • Ensure transparency, alignment, and clear communication of program status and overall resourcing across the portfolio to key product development stakeholders.


Preferred Qualifications:

  • 10+ years of project/program management experience in mid/large size companies, ideally on a product design or experience team.
  • Leads challenging, innovative and productive conversations to solve critical challenges in both strategic and tactical circumstances.
  • Models change agent behavior by coaching others to solicit buy-in, promote, and communicate new scalable solutions to improve execution processes across our organization and beyond.
  • Educates cross-functional peers about their discipline and advocates for its value.
  • Actively shares knowledge and expertise with others to ensure diversity and inclusion with the goal of elevating colleagues, teams, and community of practice.

Basic Qualifications:

  • BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience.
  • Experience working on and managing large projects or programs with cross-functional teams.
  • Deliver solutions and strategies while mitigating or removing obstacles.
  • Experience utilizing software to keep projects organized, track metrics, and report on progress.

For positions in the Bay Area, we offer a base pay of $173,800 – $304,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

Apply now >

Personalised job alerts

Set up personalised e-mail alerts about similar remote jobs

Report jobShare

How to apply

See a few more

Similar remote jobs in Design & Creative

Job Search Safety Tips

Here are some tips to help you search and apply for jobs safely:
Watch out for suspicious jobs Don't apply for jobs that offer high pay for little work or offer to hire you without an interview.
Check the employer's profile Make sure you're applying for a trustworthy job by visiting the employer's profile and learning more about them.
Protect your information Don't share personal details like your bank account or government-issued ID on suspicious websites or messengers.
Report jobs that feel unsafe If you see a job that seems misleading, inappropriate or discriminatory, report it for going against our policies and we'll review it.

Share this job


What position is ServiceNow hiring for?

ServiceNow is hiring a remote Sr. Staff UX Program Manager from ,

What type of employment does ServiceNow offer?

This is a Full Time role.