Staff User Researcher

Remote from: Canada, USA
Salary, USD: 118,100 - 313,300/yr
Job function: Design & Creative
Job type: Full Time,
Job posted: 21 Aug 2023
Apply before: 20 Oct 2023
Industry: Computer Software

The best place to build and share code.

Computer Software
2008

We’re looking for a Staff User Researcher to join us on the GitHub Customer Research team! The Customer Research team at GitHub is a core part of the Design organization and works closely with designers, PMs, and analytics.

Our job is to help GitHub build the tools and experiences that support the future of software development. As researchers, we love exploring how people behave and learning what motivates them.

The Customer Research Team is a centralized research team that spans the product organization. We conduct research across our products to deeply understand our customers and to inform and evaluate solutions that GitHub creates.

When we understand customers’ mental models, their team’s workflows, and their organization’s constraints, we can make smarter product bets.

Responsibilities:

Collaborate closely with design, product management, and engineering leads to prioritize research opportunities in a fast-paced environment
Actively share insights and provoke questions to de-silo teams across product and design areas
Present research findings with a compelling presentation and communication style
Drive alignment in the cross-functional teams you work with – Who’s the target customer? What problems do they most need to solve?
Identify ‘good questions to ask’ and conduct the self-driven generative research to answer them
Coach and support PMs and designers in doing their own day-to-day customer conversations and prototype evaluations

Required Qualifications:

7+ years leading end-to-end (study design, test creation, recruiting, moderation, analysis, reporting) research projects with demonstrated impact
Broad experience with a wide variety of qualitative research methods applied across the product development process
Knowledge and experience in developing tools that democratize research practices across a product organization
Proficient knowledge and experience delivering presentations to a large number of stakeholders and executives

Preferred Qualifications:

You bias toward action
Experience working with a remote, distributed team
You have experience conducting research on developer tools or other technical products
Familiarity with GitHub, programming, or the ability to quickly self-teach
You have some experience with quantitative research methods

Minimum salary of $118,100 to maximum $313,300.

In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

These pay ranges are intended to cover roles based across the United States. An individual’s base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant. At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock. These rewards are allocated based on individual impact in role.

At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We’ve designed one of the coolest workspaces in San Francisco (HQ), where many Hubbers work, snack, and create daily. The rest of our Hubbers work remotely around the globe. Check out an updated list of where we can hire here: https://github.com/about/careers/remote

Apply now >