People Experience Specialist

Supported the People & Culture team across talent acquisition, employee engagement, and business operations at a remote-first enterprise agency. Reviewed job applications, coordinated interviews, managed candidate communications, and maintained candidate records and recruitment metrics in Rippling Recruiting.

Helped maintain an average time-to-hire of 20 to 30 days by moving candidates and hiring managers through recruitment stages. Trained the People & Culture team on talent acquisition processes and tools, partnered with hiring managers, and provided confidential employee support as a People Advocate.

Led and supported engagement initiatives including wellness challenges, peer recognition, birthday and work anniversary celebrations, surveys, and WordCamp team days. Contributed to an eNPS of 80+ and evaluated recognition platforms for organizational fit.

Built AI-assisted workflows using Claude for recurring engagement reports and celebration posts, and used AI tools for HR data analysis.

Maintained HubSpot CRM records, client profiles, and account statuses for the Sales Operations team. Qualified inbound leads, monitored the sales mailbox, and tracked lead data trends and sources.

Maintained internal documentation and communication processes to support efficient sales operations and accurate data management.

Worked in sales and customer service roles, including Sales Agent, Customer Support, and Sales Specialist. Advised B2B and residential clients daily and developed strong listening, communication, and relationship-management skills.

Handled high volumes of customer inquiries with consistent follow-up and professional handling of difficult conversations. Maintained accurate customer records in Salesforce and other CRM systems.

Bachelor of Tourism.