I am a customer-focused professional with experience in retail sales, reception, customer service, and first-line help desk support.
I assist customers and users by responding to enquiries, explaining products and services, and resolving day-to-day issues clearly and professionally.
My experience in busy retail and reception environments has strengthened my communication, organisation, problem-solving, and customer complaint-handling abilities.
I am comfortable providing support through written communication, email, chat, and in-person interactions. I can guide users through options, account-related questions, and service processes.
I am fluent in Portuguese and English, with intermediate French, allowing me to support a wider range of customers.
I am comfortable using Microsoft Office, Salesforce, and digital research tools, and I am seeking a remote Customer Support, Help Desk, or Service Desk opportunity.
I assist customers with telecommunications products, services, and account-related enquiries. I explain available options, guide customers through the sales process, and respond to questions clearly.
I maintain professional communication while helping create a positive customer experience and supporting customers with their day-to-day service needs.
I helped customers choose products and responded to in-store enquiries in a friendly and helpful manner.
I also supported transactions, merchandising activities, and the day-to-day organisation of the store.
I advised customers on beauty and personal-care products, helping them identify suitable options based on their needs.
I supported customer service activities and assisted with daily store operations in a retail environment.
I delivered customer service in a busy retail environment and assisted customers with their questions and purchases.
I handled checkout operations, replenishment, and store organisation while collaborating with colleagues to keep daily operations running smoothly.
I welcomed visitors and responded to enquiries in a professional and approachable manner.
I supported reception duties and routine administrative tasks, helping ensure an organised and responsive front-desk service.
I supported routine office tasks in a graphic design and print environment.
I worked collaboratively with the team, followed project requirements, and contributed to day-to-day administrative and production support activities.
Sound and Image, Sound and Image
Studied Sound and Image.
Programming and Cultural Production, Programming and Cultural Production
Studied Programming and Cultural Production.
Multimedia Technician, Multimedia
Completed studies as a Multimedia Technician.
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