Senior Technical Support Engineer

I troubleshoot and resolve application, integration, and performance issues across SAP environments, helping protect system integrity and reduce business impact. I investigate issues raised by users and stakeholders, perform root-cause analysis, and translate findings into clear functional and technical specifications for development teams.

I diagnose frontend-backend integration problems involving OData services and SAP NetWeaver Gateway, collaborating with ABAP developers to resolve data and service defects. I use Claude AI and custom LLMs to analyze logs, errors, and code, accelerate incident investigations, and prepare incident summaries and fix proposals.

I document configurations, processes, and best practices for business and support teams. I also define team standards, improve UI components and development workflows, and deliver SAP Fiori applications through analysis, testing, integration, and production deployment.

I worked with business stakeholders and product owners at a major automotive manufacturer to clarify requirements, investigate issues, and shape solution designs. I integrated frontend applications with REST APIs and web services and debugged data and integration issues across systems.

I built automated unit, integration, and end-to-end test suites using Cypress to identify regressions and verify fixes before release. I used Git and GitLab workflows in an Agile team, followed coding and code-review standards, and contributed to quality, maintainability, customer experience, and team knowledge sharing.

I provided 24/7 production support for a SaaS platform serving 4 million legal-entity customers. I investigated and resolved live incidents, troubleshot and debugged platform issues, optimized reliability and performance, and performed software testing before releases.

I maintained design-system guidelines and documentation used across banking products. I worked closely with product design and backend teams to resolve dependencies and integration issues, while contributing to roadmaps that balanced business priorities, user experience, accessibility, internationalization, and technical sustainability.

I developed scalable frontend solutions using React.js and TypeScript in collaboration with product managers, designers, and developers. I produced clean, documented code and contributed to collaborative delivery processes.

I conducted code reviews and mentored junior developers. I also diagnosed and resolved performance bottlenecks to improve application speed, scalability, and user experience.

I developed and maintained responsive websites for small and medium-sized business clients using HTML5, CSS3/SASS, JavaScript, and jQuery. I converted design mock-ups into pixel-accurate, mobile-friendly pages and ensured consistent behavior across major browsers.

I reproduced and fixed bugs, layout issues, and client-reported problems using browser developer tools. I updated content, pages, and forms, published production changes, applied basic SEO and accessibility practices, and tracked requests on a Kanban board while working with designers and backend developers.