I am a detail-oriented, tech-savvy professional with extensive experience in customer service, technical support, office operations, and business management.
I have supported customers with Apple iOS and macOS devices, AppleCare services, troubleshooting, and appointment scheduling in fast-paced support environments.
I have led teams, handled escalated issues, monitored attendance, and maintained efficient workflows while focusing on high customer satisfaction.
As a business owner and certified notary professional, I manage mobile and remote notarization services, document verification, and legal signings with precision and compliance.
I also manage the full operations of a short-term rental property, including bookings, guest communication, maintenance coordination, inventory, purchasing, and bookkeeping.
I am seeking a role where I can use my technical support, customer service, leadership, and operational skills to improve customer satisfaction and business efficiency.
Manage full operations for a four-bedroom, two-bathroom short-term rental property with a two-car garage and inground pool.
Handle bookings, guest communication, scheduling, on-call guest support, and arrangements for additional guest services. Coordinate pool cleaning, lawn care, extermination, repairs, purchasing, inventory, property preparation, furniture purchases, and ongoing bookkeeping.
Founded and manage a mobile and remote notary business serving clients in Pinellas County, Florida.
Perform document verification and legal signings with precision and compliance as a Florida Notary Public, Remote Online Notary, and Notary Signing Agent.
Led a team of 30 to 50 agents assisting Florida DEO claimants affected by COVID-19 job losses.
Oversaw attendance, troubleshooting, and issue resolution for escalated cases while supporting efficient workflows and high customer satisfaction.
Provided remote technical support for iOS and macOS devices in a fast-paced customer support environment.
Assisted customers with AppleCare services, troubleshooting, and appointment scheduling while delivering high-quality customer service.
Managed office operations, AutoCAD support, and client communications for a design services business.
Conducted internet research, handled equipment purchases, led customer engagement efforts, and implemented sales strategies to support revenue growth.
Coursework, CAD & Design
Completed coursework in CAD and Design.
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