Whitney Carrier
Whitney Carrier

Director of Quality and Risk Management

Actively looking · Member since 29 Oct 2026
Location
Johnson City, United States
Desired salary
Unspecified
Work preference
Remote Only
Experience level
Senior

About

Professional summary

I am a strategic healthcare quality executive with experience leading Quality Improvement, Risk Management, regulatory compliance, and performance improvement programs in hospital and Federally Qualified Health Center settings.

I provide executive oversight for Quality Assessment and Performance Improvement (QAPI), patient safety, incident reporting, root cause analysis, and risk mitigation initiatives. My work is focused on measurable clinical outcomes and patient-centered care delivery.

I have extensive experience preparing organizations for CMS and accreditation surveys and maintaining compliance with federal, state, and accrediting-body standards. I have worked with requirements from CMS, TJC, OSHA, HRSA, and OIG.

I lead interdisciplinary teams, quality committees, and compliance-monitoring activities. I am experienced in presenting policies and performance metrics to executive leadership, boards of directors, and governing bodies.

I also use data analytics to support quality reporting, documentation review, chart audits, and continuous quality improvement. My analytical capabilities include SQL and Tableau, supported by graduate training in health data analytics and epidemiology.

Skills

8 capabilities

Experience

Career history

Director of Quality & Risk Encompass Health Rehabilitation Hospital of Kingsport

Provide executive oversight for the hospital's Quality Assessment and Performance Improvement (QAPI) and Risk Management programs. Lead hospital-wide performance improvement initiatives focused on patient safety and clinical outcomes.

Lead regulatory readiness for CMS and accreditation surveys, ensuring adherence to federal, state, and accrediting-body standards. Chair the Quality and Patient Safety Committee, report metrics to executive leadership and the governing board, and direct incident reporting, root cause analysis, and risk mitigation strategies.

Quality Compliance Director ETSU College of Nursing

Ensured organizational compliance with HRSA, OIG, CMS, and OSHA regulations. Conducted patient chart audits and oversaw continuous quality improvement indicators and documentation standards.

Led internal compliance review and monitoring activities. Presented policies to the Board of Directors for approval and supported the organization in maintaining strong regulatory and quality practices.

Quality Manager Ballad Health

Led facility-level regulatory and accreditation compliance initiatives involving TJC, CMS, and OSHA requirements. Implemented the Quality and Patient Safety Plan to support safe, compliant care delivery.

Managed data collection and quality reporting processes to monitor performance improvement activities. Supervised two direct reports and supported quality and patient safety operations across the facility.

Education

Learning history

East Tennessee State University

Doctor of Public Health (DrPH), Health Management & Policy

Doctor of Public Health program in Health Management & Policy; listed as expected completion in May 2025.

East Tennessee State University

Master of Public Health

Master of Public Health.

East Tennessee State University

Graduate Certificate, Health Data Analytics

Graduate certificate in Health Data Analytics.

East Tennessee State University

Graduate Certificate, Epidemiology

Graduate certificate in Epidemiology.

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