Legal Operations, Senior Paralegal, and Client Management Specialist

I consult with managing partners and operations teams on legal case management, client service, and process improvement. I prepare recommendations to improve efficiency, follow-up, task management, and coordination across active matters.

I build and manage workflows in Clio, Asana, and AI-enabled tools for assignments, filings, document requests, and client communications. I also manage intake, collect supporting records, prepare case summaries and factual chronologies, conduct discovery review, oversee Logikcull productions, draft litigation documents for attorney review, and research authorities using Westlaw and LexisNexis.

Selected engagement: The Heartland Law Firm, Mar 2026 to Oct 2026.

I served as the primary operational contact for more than 400 clients and contractors, coordinating case assignments, deadlines, reporting, client updates, and legal-service workflows. I also managed the firm's subcontract supporting New York City small businesses in commercial lease and landlord-tenant matters, including records and reporting for funding compliance.

I trained and supervised paralegals and administrative staff in litigation procedure, filing standards, court technology, and case-management processes. I supported matters involving criminal defense, matrimonial and family law, commercial litigation, business disputes, and probate.

My work included drafting pleadings, motions, discovery, settlement agreements, contracts, and business-formation documents; researching case law; leading discovery and subpoena-production reviews; and overseeing NYSCEF and PACER filings, service of process, and docket monitoring.

I supported federal consumer fraud litigation, consumer class actions, state and federal employment matters, and the firm's ADA practice. I drafted complaints, arbitration demands, demand letters, settlement agreements, affidavits, notices, and stipulations for attorney review.

I analyzed opposing-party discovery and prepared interrogatories, document requests, requests for admission, deposition notices, and discovery responses. I conducted English and Spanish client intakes, gathered facts for discovery, provided case updates, and supported clients through mediations and court appearances.

I oversee High A and Low A division operations, coordinating team managers, umpires, and league leadership to maintain staffing and compliance with league rules.

I serve as a liaison among team managers, the Umpire Liaison, Operations Manager, and league boards. I help resolve conflicts, investigate rule violations, document findings and disciplinary recommendations, and collaborate on rule reviews and disciplinary processes.

In progress.