Head of Employee Relations

I lead HR operations and service delivery, covering employment contracts, onboarding and offboarding, payroll liaison, benefits administration, and employee records management.

I partner with senior leaders, COOs, and country managers on workforce planning, organisation design, restructuring, recruitment, talent pipelines, performance, employee relations, grievances, disciplinary matters, policies, and statutory compliance.

I led employee relations and wellness priorities for a high-volume customer-service environment of approximately 6,000 employees. I advised managers on policy application, complex workplace issues, employee case management, and fair, consistent decision-making.

I provided oversight for workplace investigations and worked with operational stakeholders to align employee experience, engagement, service quality, and business-delivery objectives. I also supported recognition and customer-service initiatives that improved business performance, customer satisfaction, and client ratings.

I led employee relations, engagement, wellness, and employee-experience initiatives across Kenya, Uganda, Tanzania, Rwanda, South Sudan, and the DRC for a regional workforce of approximately 6,000 employees. I partnered with Compliance, Risk, and control functions on governance, policy compliance, and workforce conduct in a regulated banking environment.

I supported CBK audits and planned inspections, coordinated employee-relations documentation and responses, and oversaw investigations, disciplinary matters, and grievances. I championed automation of disciplinary and grievance workflows, improving HR process efficiency by 30%, and automated performance improvement processes that contributed to a 20% productivity increase.

I coordinated HR activities across the East African region and supported implementation of group-wide HR policies and performance-management initiatives.

I provided HR leadership and stakeholder engagement and spearheaded the rollout of a culture programme across teams to support organisational alignment and performance.

I advised the Group HR Director, executives, and line managers on HR service delivery, employee relations, culture, organisational change, and complex people decisions. I supported the NIC-NCBA merger, including CBK regulatory-transition activities, HR governance input, regulatory readiness, and employee-relations coordination.

I supported culture integration and the rollout of a high-performance Go-Getter culture across more than 3,000 employees. I also guided workplace investigations and complex employee cases, improved HR service delivery through HRIS, payroll, and employee self-service technology, and strengthened labour relations with unions, regulators, and industry stakeholders.

I developed and implemented talent-management and performance-management frameworks for a workforce of approximately 10,000 employees.

I managed disciplinary cases, grievances, workplace disputes, labour conciliation, and union dispute-resolution meetings. I also supported Industrial Court matters with the Legal Department and external counsel and trained employees on HR policies and procedures.

I provided end-to-end HR business partnering and advisory support to site leadership and employees across a workforce of approximately 400 employees.

I developed HR policies and procedures, delivered HR training, supported recruitment, performance management, employee relations, and continuous improvement of HR practices.

I supported recruitment, payroll, employee relations, training, and HR project delivery.

I managed labour-relations matters, supported disciplinary processes, and represented the organisation as a witness in court matters.

I supported HRIS administration, performance management, recruitment, training, payroll coordination, employee insurance, and third-party HR services.

I maintained employee data and contributed to accurate, responsive, and reliable HR service delivery.

Ongoing.

Professional certification.

Professional certification.

Higher diploma qualification.

Diploma qualification.

Bachelor's degree qualification.