Group HR Manager / Human Resources Executive

Provided strategic leadership for HR operations across multiple business units, overseeing workforce strategy, labour relations, performance management, HR compliance, policy development, governance, compensation, and executive HR reporting. Partnered with executive leadership on organizational design, workforce planning, talent management, and business-growth objectives.

Developed group-level HR frameworks and KPI systems, chaired complex disciplinary, grievance, and incapacity hearings, and represented the organization in CCMA proceedings. Improved compliance and operational efficiency through streamlined policies, data validation, incentive models, engagement initiatives, career-development programmes, and restructuring workforce plans.

Led operational and HR activities for multiple retail branches, including budgeting, profitability, cost control, workforce management, recruitment, training, performance management, marketing, and regulatory compliance.

Improved operational efficiency through workforce planning and scheduling, strengthened profitability through inventory and cost controls, and reduced employee turnover through structured employee-development and engagement initiatives. Applied FIFO inventory principles to reduce waste and improve stock turnover.

Provided operational HR support focused on recruitment, onboarding, induction, employee relations, HR compliance, payroll support, pension schemes, salary adjustments, leave management, timekeeping, performance management, and employee development.

Maintained HR data and reporting through SAGE People 300, managed disciplinary and grievance processes, performed salary benchmarking and compensation reviews, and standardized HR policies and documentation across departments.

Managed credit-control operations, including accounts receivable, customer account management, account reconciliations, debt recovery, and resolution of payment queries and account disputes.

Conducted credit-risk assessments using TransUnion and SAP, prepared aged-debt reports and financial performance analysis, and implemented recovery strategies for overdue balances.

Led full retail-store operations, including financial performance, sales, budgeting, inventory management, customer service, HR leadership, recruitment, onboarding, and performance management.

Ensured compliance with labour legislation and safety regulations, represented the organization in labour disputes and CCMA matters, and implemented employee training and development programmes.