Senior Hospitality and Reservations Manager, Assistant of the Manager

I independently manage the complete booking process for an apartment rental business, including guest inquiries, offers, reservations, invoices, and the maintenance of booking and reservation platforms.

I support bookkeeping activities and handle end-to-end administrative processes remotely. I organize ongoing tasks independently, prioritize clearly, and ensure reliable operational execution.

I represented the Resident Manager and supported the operation of serviced apartments, including the administration of multiple travel portals.

My responsibilities included preparing invoices and reservations, preparing accounting documents in BMD, managing offer and reservation correspondence, and maintaining customer and reservation databases.

I worked in front-office and back-office operations for Opera Suites Hotels, City Pension Wien, and Hotel Park Villa Wien. My responsibilities included guest correspondence, offers, reservations, invoicing, and daily closings.

I maintained travel portals, reported availability, pricing, and restrictions to management, coordinated appointments, supported executive management, processed orders, checked invoices, and prepared accounting documentation.

I worked in back-office and reception operations during the winter season at a 4-star superior hotel in Ischgl.

I supported guest-facing reception activities and administrative hotel operations in a seasonal hospitality environment.

I returned to MATE Beherbergungsbetriebe GmbH to support front-office, back-office, reservation, and executive-assistance functions.

I handled guest communication, invoices, reservations, travel portal administration, accounting preparation, scheduling, and operational coordination.

I managed reception and administrative tasks across hotel operations, including reservations, offers, guest correspondence, invoicing, and daily financial closing activities.

I also supported management with availability and rate reporting, appointment coordination, order processing, staff scheduling, time-tracking checks, and bookkeeping preparation.

I worked as a receptionist during winter seasons at a 4-star hotel in Lech am Arlberg.

I supported guest service and reception operations in a high-service seasonal hospitality environment.

I worked as an institute secretary, providing administrative and organizational support for an academic business administration institute.

My role involved office coordination, correspondence, and day-to-day administrative assistance.

I supported executive management at an air and sea freight service company in Maria Lanzendorf.

I provided administrative coordination, correspondence, and organizational support for business operations.

I worked in customer support for an international company in Gibraltar.

I handled customer inquiries and provided service-oriented assistance in an international environment.

I worked as a customer service representative in Greenock, Scotland, supporting IBM/Lenovo customers.

This international role strengthened my professional English communication skills and customer-service expertise.

I worked as an HR officer at Vienna University of Economics and Business.

I supported personnel-related administration and organizational processes in an academic institution.

I worked in travel-agency back-office operations in Vienna.

I supported administrative travel processes and office coordination.

I worked as a receptionist at a youth hostel in Vienna.

I gained early experience in guest service, reception duties, and hospitality operations.

Completed a diploma program in tourism and leisure management.

Completed secondary education with the Austrian Matura qualification.