Project Management
- Location
- United States
- Desired Salary
- 40 - USD/hourly
- Work preference
- Full Time
- Links
- Not set
- Status
- Actively looking
- Field / Industry
- Product & Operations
About Me
Detail-oriented and results-driven account coordinator with over 5 years of experience. Proven ability to multitask effectively, collaborate with cross-functional teams, and deliver high-quality results within tight deadlines. A dedicated team player known for fostering positive work environments. Eager to learn and adapt to new challenges while contributing to the success of a dynamic team.
Skills
Project ManagementAccount Management
Experience
• Provide high-level account service management for largest and most complex domestic and global clients.
• Initiate improvement plans for active projects, perform continuous follow-up, and track projects to completion.
• Understand customer contracts and SLAs, operationalize contract requirements, and enforce contractual SLA obligations.
• Compile and distribute monthly/quarterly service metric reporting, hosting onsite or remote PAR presentations.
• Drove business decisions and reduced operational costs
• Maintain overall team scores and statistics, ensuring SLAs for incoming calls are met.
• Administer agent ranking and statistics on a monthly basis, conduct side-by-side evaluations.
• Forecast scheduling based on call volume and assist with reports needed for other departments.
• Administer training to new hires, update training materials, and review and score calls for quality department.
• Handle escalated calls, participate in supervisor calls, and assist other representatives with questions during calls.
Education
Business Admin
Portfolio not available.