Project Manager - Analyst - Master Coach with NLP
About Me
I am a results-driven professional with extensive experience in process optimization, training development, and team leadership, seeking to bring my skills to your esteemed recruitment company. My background in managing diverse teams, creating tailored training programs, and fostering collaboration across international teams aligns closely with the demands of the recruitment industry.
Throughout my career, I have demonstrated the ability to streamline operations, leverage data-driven insights, and deliver exceptional outcomes in high-pressure environments. My experience in coaching and mentoring professionals has equipped me to identify and nurture talent effectively, ensuring both individual and organizational success.
I am eager to contribute to your team, applying my strategic mindset and communication skills to deliver impactful results in recruitment and talent management.
Thank you for considering my application. I look forward to the opportunity to discuss how my experience can add value to your organization.
Skills
Project ManagementOrganizational SkillsCollaborationTrainingCoachingClient Relationship ManagementPerformance ManagementGoogle SuiteFinanceAsanaB2BCRM ManagementB2C
Experience
Lead the creation and monitoring of quality processes in the debt collection management of delinquent clients. Define and achieve qualitative and quantitative goals in portfolio recovery.
Conduct analysis and monitoring of key performance indicators (KPIs) related to collection, such as agreement efficiency, portfolio effectiveness, and contact rate. Coordinate with international agencies to align goals and indicators, ensuring high-quality debt collection management.
Apply industry regulations, integrating high-quality standards into processes.
Train and support agency teams on our processes to ensure proper implementation.
Design and supervise an online training plan for agencies, integrating artificial intelligence (AI) solutions.
Lead and execute quality control processes to optimize collection operations.
Conduct audits to ensure strict compliance with policies and regulatory requirements.
Collaborate on customized training programs based on audit findings for continuous improvement.
Supervise, train, and foster collaboration within multinational teams to optimize collection strategies. Proactively resolve disputes and promptly address issues related to quality.
Maintain updated execution performance in line with industry regulations, integrating them into quality standards
Coordinate process improvements and conduct individual coaching to ensure efficient task execution.
Deliver training programs for the effective use of tools like Botmaker and CRM systems, fostering adoption and efficiency.
Maintain an online learning platform, ensuring
accessibility to resources and up-to-date training materials.
Developing processes and improving the Botmaker platform structure by collaborating with cross-functional and external teams.
Education
95
2018- Practitioner with NLP
2019- Master Practitioner with NLP
2019- Advanced coaching with NLP
2020 and 2021- Mentor in curses Master and Advanced coaching with NLP
All international certifications
92
Project Managment Certification
Portfolio not available.