HR Consultant | Project Management | Operations | Employee Experience | Talent Development

I have over 5 years of experience in Human Resources, people operations, and team development, mainly in service-oriented industries and federal support environments. My core skills include remote team leadership, training processes, performance coaching, bilingual documentation (EN/ES), and internal quality audits. One of my key achievements was leading a 50-person remote team to consistently achieve top quality scores for over 8 months, through personalized coaching and process improvements. I'm seeking new opportunities in HR operations or talent development, where I can support team performance and build inclusive, organized work environments. I streamlined the end-to-end hiring process by configuring and customizing the ATS, resulting in a 40% reduction in time-to-hire and a 25% improvement in candidate quality. This resulted in a 50% internal promotion rate, enhancing employee retention and building a stronger internal talent pipeline. I implemented a new onboarding experience for remote teams, decreasing ramp-up time by 30% and increasing new hire satisfaction by 25%. I led a team of 50 remote agents, achieving 100% quality assurance scores for 8 consecutive months. I implemented weekly coaching sessions that increased productivity by 25% and reduced error rates by 35%. I translated 15+ training and HR documents, improving onboarding efficiency for Spanish-speaking staff. I resolved 10+ internal conflicts, resulting in a 40% improvement in team collaboration (measured via internal surveys). I processed over 150 tax returns per season with a 98% accuracy rate and zero compliance issues. I increased average client refunds by 18% through tailored tax-saving strategies. I reduced document review time by 30% through checklist implementation. I recruited and trained a team of over 200 sales partners, conducting weekly sessions on mindset, feedback, and productivity. I maintained strong engagement using digital platforms and scaled an Instagram account to over 20,000 followers through targeted content, branding, and audience engagement, resulting in increased brand awareness and a notable uplift in product sales.