I am a versatile, results-oriented civil rights and equal opportunity professional with experience supporting fair housing, ADA compliance, reasonable accommodations, and discrimination complaint intake.
I bring strong leadership and team management capabilities, including supervising staff, mentoring intake specialists, conducting performance evaluations, and improving training and onboarding processes.
I have extensive experience interpreting and applying federal and state civil rights requirements, including the Americans with Disabilities Act, the Rehabilitation Act, the Civil Rights Acts of 1964 and 1968, and the Texas Commission on Human Rights Act.
I am skilled in assessing sensitive and complex discrimination allegations, interviewing complainants and witnesses, facilitating mediation, conducting research, and preparing matters for legal consultation.
I value collaboration, clear communication, active listening, attention to detail, and timely service. I am actively seeking a new opportunity while supplementing my income.
I am prepared to contribute my civil rights expertise, leadership experience, problem-solving ability, and commitment to equitable outcomes to a mission-driven organization.
Served as an ADA compliance and reasonable accommodation expert for the Civil Rights Office. Provided consultative and technical support to help ensure compliance with federal and state civil rights laws.
Ensured adherence to the Americans with Disabilities Act, Rehabilitation Act, and Texas Commission on Human Rights Act. Facilitated mediations to resolve ADA-related issues when necessary.
Served as principal advisor to the Regional Director and Fair Housing and Equal Opportunity Center Director on intake and assessment of fair housing complaints. Led the Intake Branch in processing 6,000 inquiries during the fiscal year.
Supervised a team of twelve staff members and directed complaint intake, assessment, assignment, tracking, and resolution under civil rights statutes, including the Civil Rights Acts of 1964 and 1968 and the Americans with Disabilities Act. Conducted performance evaluations, maintained quality control, and oversaw complaint data entry and automated systems.
Represented the Regional Director at fair housing and equal opportunity conferences and workshops. Acted as the primary contact for dual-processing complaints with state and local Fair Housing Assistance Program agencies.
Improved regional training and onboarding by developing instructional videos and enhancing knowledge retention. Assisted with complex discrimination investigations, mentored staff, and delivered intake policy and practice training.
Intake-assessed complex, sensitive, and difficult housing discrimination allegations. Interviewed complainants and witnesses to obtain evidence relevant to allegations of discrimination.
Assisted with complaints involving land use, occupancy and zoning codes, handicap access, residential matters, financing, brokerage, and appraisal practices. Prepared memoranda addressing jurisdictional and legal issues for consultation with counsel.
Mentored assigned intake staff and supported regional training on Intake program policies and practices.
Bachelor of Social Work, Generalist Practice
Bachelor of Social Work with a specialization in Generalist Practice.
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