I am a creative, results-driven Customer Success Manager with over 10 years of expertise in project management, procurement, and cultivating strong client relationships. Throughout my career, I have demonstrated a proven track record of driving efficiency and customer satisfaction in complex, high-stakes environments. I adeptly streamline workflow processes, expand service offerings, and craft customized proposals to meet diverse client needs, which has yielded significant revenue growth and enhanced client engagement.
I collaborate closely with planners and resource managers to spearhead seamless project execution and consistently exceed expectations. My experience includes negotiating contracts, optimizing processes, and providing tailored solutions to guarantee long-term customer retention and success. I am passionate about building lasting stakeholder relationships, fostering organizational growth, and delivering results that exceed client needs and core business outcomes.
In my recent roles, I have managed multiple projects including office relocations, contract negotiations, and digital rollouts, always focusing on operational excellence and customer-centric solutions. I have also led teams through transitions to remote work environments, ensuring minimal disruption and maintaining productivity.
I am highly skilled in cross-functional collaboration, vendor management, and strategic planning, and I leverage technology tools such as Asana, Slack, BigTime, and Ripple to enhance team coordination and task execution. My international experiences have broadened my cultural understanding and language skills, particularly in Spanish, which I acquired during immersive travel in South America.
I am committed to continuous professional development, holding certifications such as Lean Six Sigma Black Belt and having completed Project Management Professional coursework. I thrive in dynamic environments where I can apply my skills to drive business development, customer advocacy, and ongoing optimization.
Managed three rental properties, ensuring optimal returns for owners while maintaining positive tenant relations. Strategic marketing, online lease management, financial administration, proactive property maintenance, strict adherence to local regulations and state laws.
Spearheaded the seamless transition to a remote work environment for 25 employees in 2020, ensuring minimal disruption and maintaining operational efficiency and continuity. Managed office and facility operations autonomously during remote work periods. Reimagined and redesigned office floor plan and led coordination during office reopening. Liaised as primary point of contact for vendor relationships, overseeing contracts and services. Directed procurement of essential technology and office equipment. Orchestrated high-profile internal and external events and managed travel for executives. Leveraged Asana, Slack, BigTime, and Ripple for efficient management and communication.
Led deployment of two key digital rollouts at a new distribution center in Union, KY, streamlining operations and enhancing customer service capabilities. Collaborated with industrial engineers to optimize staging programs and curbside services for Kroger and Walgreens across Northern Kentucky.
Managed integration of an architectural firm with Kolar Design, ensuring smooth alignment of projects and seamless transition while maintaining ongoing commitments and client relationships. Developed and executed comprehensive transition plan including physical relocation, IT infrastructure setup, contractual and lease obligations management, and detailed logistics planning.
Optimized logistic solutions for client expansions, achieving substantial cost reduction and timely conversions. Orchestrated asset and IT transfers, coordinated asset disposal, and managed new product delivery. Developed detailed scopes of work, budgets, and schedules. Hired and directed installation teams. Collaborated with clients to design new or updated floor plans and select products.
Streamlined procurement process for contract furniture and equipment sales within a federally focused, woman-owned small business. Expanded services and optimized procurement, driving revenue increase and client engagement. Crafted tailored proposals to address complex client needs. Collaborated with planners, architects, and resource managers throughout project phases. Partnered with design teams to create product and finish design presentations.
Bachelor of Science in Communications, Business Administration
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