Head of Payment Systems

Led the full lifecycle of digital payment products, from strategic planning and development to testing and rollout, delivering measurable business value. Led Adjarabet integration project with Bank of Georgia, aligning technical, legal, and operational processes, resulting in ₾180K monthly cost savings through automation. Established an internal ATM network with standardized operational, reconciliation, and cash-handling procedures, including automated reporting and transaction monitoring dashboards, improving efficiency and reducing errors. Managed PSP AjaraPay compliance program, ensuring full alignment with National Bank of Georgia regulations, including creation of local backup server and automated monthly reporting. Built a centralized card BIN database with automated dashboards for real-time performance tracking, enabling transaction splitting and automatic routing to appropriate channels, supporting data-driven decisions. Coordinated Cyprus market expansion, handling partnerships, banking agreements, and system setup, contributing to international business growth. Re-engineered departmental workflows and implemented automated Tableau reports for faster monitoring and executive decision-making.

Coordinated 20+ payment projects simultaneously, ensuring on-time delivery, quality, and budget adherence, consistently driving business value. Improved collaboration between IT, Finance, and Compliance teams through structured reporting and weekly updates, improving efficiency and transparency. Applied front-end development skills (HTML/CSS/JavaScript) to facilitate clear communication with engineers and increase project accuracy. Supported international expansion by managing contracts, documentation, and compliance for Cyprus operations, contributing to successful market entry.

Managed nationwide network of 970 ATMs and 40,000+ POS terminals, ensuring system reliability and uptime. Negotiated with 5 vendor companies, monitored SLAs, and controlled maintenance and invoicing, optimizing operational processes, while leading the resolution of complex POS terminal integrations for major clients where standard processes were insufficient, streamlining operations and ensuring reliability. Reduced POS maintenance expenses by 20% and achieved ₾100K monthly cost savings through process optimization. Implemented automated reports for real-time performance tracking and operational transparency, supporting data-driven decision-making.

Expanded the ATM network with 50 new installations annually and relocated 100 underperforming devices to higher-traffic locations, improving customer accessibility. Introduced a zone-based SLA system, reducing response times for high-traffic ATMs and increasing overall network availability. Coordinated with technical vendors to enhance system uptime and customer experience, ensuring reliable operations.

Served 50+ clients daily, managing front-office operations and resolving service-related requests. Improved service satisfaction by applying strong product knowledge and attention to detail.