Manager, Operational Effectiveness

Lead 20+ process reengineering initiatives supporting HR digital transformation and operational excellence. Collaborate with cross-functional teams to redesign workflows, cutting manual effort by 25% and improving employee experience. Lead process discovery and mapping sessions, document workflows using Visio and Blueworks, identify inefficiencies and automation opportunities resulting in 20% reduction in processing time. Support change management by creating process documentation and maintain centralized repository improving audit preparation time by 50%. Designed and led Process Management and Documentation Program enhancing process integrity and compliance with formal endorsement from CHRO. Delivered BPMN 2.0 training programs boosting process literacy by 60%, created user guides reducing onboarding time by 40%, facilitated workshops, and provided coaching as subject matter expert.

Optimized talent acquisition workflows managing full-cycle recruitment. Led HR data and analytics initiatives integrating people metrics and predictive analytics. Partnered with HR leadership to implement data-driven process improvements. Coordinated cross-functional HR operations ensuring compliance and seamless execution. Managed personnel, training, and labor relations embedding process controls. Standardized engagement and performance processes improving retention. Built employee relations frameworks enhancing satisfaction. Supported organizational development programs aligning initiatives with business objectives. Maintained strategic HRIS platforms for executive reporting and workforce insights.

Acted as strategic HR Business Partner aligning HR processes with business objectives. Designed and implemented recruitment workflows including planning, budgeting, and sourcing strategies. Managed referral program execution through targeted campaigns. Built intelligence-driven recruitment frameworks using market mapping and competitive intelligence. Automated reporting and insights delivery via MIS dashboards and recruitment status trackers.

Translated technical and functional hiring needs into targeted search strategies using innovative sourcing techniques. Designed structured interviewing and selection processes improving recruitment lifecycle efficiency. Led end-to-end recruitment operations including candidate sourcing, resume screening, interview coordination, offer negotiation, and post-offer engagement. Served as career advisor to potential hires.

Toronto, Ontario