Senior Software Support Engineer
About Me
I am an ambitious IT professional with over a decade of experience supporting critical financial systems. I am always seeking new opportunities for growth and development, eager to evolve both my personal skills and professional career. Being a continuous learner, I focus on achieving the best results in every task I undertake.
Throughout my career, I have demonstrated a strong ability to identify, troubleshoot, and resolve complex technical issues across various environments including Production, UAT, QA, and Development. My expertise spans form SQL, log analysis, pattern recognition, Windows Server administration, event monitoring, and financial systems data and processes. I am also experienced with cloud data platforms, pipelines, and incident and problem management.
In my current role as a Senior Software Support Engineer based remotely from Brasov, I collaborate closely with development, QA, and support teams to escalate and resolve issues, improve support processes, and maintain SLA agreements. I also create documentation, automate tasks, and use AI agents to enhance code and system monitoring.
Previously, I worked as a Senior Technical Support Analyst at the London Stock Exchange Group, where I monitored multiple systems, resolved live service issues, optimized database performance, and assisted with the migration into cloud from on premises.
I have a proven ability to communicate effectively with various stakeholders including vendors, customers, regulators and various other teams. I am experienced in training new team members and sharing technical knowledge to enhance overall support capabilities. My work often involves reviewing code errors, improving test plans, and optimizing system performance.
Outside of work, I enjoy hiking, reading, art, gym, music, and gaming. I am motivated by challenges and thrive in complex environments where I can apply my skills to deliver impactful solutions.
Skills
Communication SkillsProblem SolvingPythonSQLAWSAnalytical SkillsTime ManagementData AnalysisCRMLinuxJiraReportingLeadershipGitTerraformData AnalyticsAutomationNetworkingCustomer SupportQuality AssuranceCoachingTestingTeamworkERPDatabase ManagementAzure DevOpsMicrosoft SQL ServerAndroid StudioTrade Finance
Education
High School / Vocational School in Tourism and Food
Experience
Learn current data platform products, internal tools, rules, and data patterns. Diagnose and resolve complex software, data, and system issues as L2. Assist with vendor data integrations and runbook tasks. Collaborate with development, AI research, and data platform teams. Develop deep understanding of software products, architecture, and infrastructure. Create documentation and automate tasks. Use AI agents for batch updates and code review. Setup alerts and monitoring. Travel periodically to customers and vendors. Lead meetings and improve support processes.
Monitor Production, UAT, QA, DEV systems. Handle live service issues (P1, P2). Troubleshoot UnaVista systems using SQL and Windows Server skills. Resolve performance and capacity issues. Automate processes and document changes. Manage maintenance tasks including patching, failovers, and DR testing. Backup management and event monitoring. Contribute to Incident & Problem Management. Communicate with customers and internal teams. Train new members. Assist with cloud migration. Optimize database performance and queries. Communicate with regulators. Automate tasks and decommission systems.
Handled Tier2 support tasks, prioritized escalated tickets, focused on documentation and training team members.
Owned customer issues through resolution. Diagnosed and troubleshot system issues. Escalated unresolved issues. Provided technical support via phone, email, and chat. Documented knowledge and maintained client relationships. Installed and configured applications. Monitored networks and system performance. Communicated with internal teams. Trained customers and team members.
Tested video games on multiple devices and OS versions. Submitted bugs and created test cases. Communicated with development teams. Performed functional, regression, load, performance, compatibility, localization, and multiplayer testing.
Tested games on PC and consoles. Submitted bugs and proofed documentation. Communicated with teams and provided feedback. Used bug tracking tools and performed manual testing.
Maintained customer-oriented attitude. Resolved non-conformities and complaints. Assisted customers with product information. Communicated with third-party vendors. Processed orders and maintained records. Provided feedback on customer service processes.