I am an ambitious IT professional with over a decade of experience supporting critical financial systems. I am always seeking new opportunities for growth and development, eager to evolve both my personal skills and professional career. Being a continuous learner, I focus on achieving the best results in every task I undertake.
Throughout my career, I have demonstrated a strong ability to identify, troubleshoot, and resolve complex technical issues across various environments including Production, UAT, QA, and Development. My expertise spans form SQL, log analysis, pattern recognition, Windows Server administration, event monitoring, and financial systems data and processes. I am also experienced with cloud data platforms, pipelines, and incident and problem management.
In my current role as a Senior Software Support Engineer based remotely from Brasov, I collaborate closely with development, QA, and support teams to escalate and resolve issues, improve support processes, and maintain SLA agreements. I also create documentation, automate tasks, and use AI agents to enhance code and system monitoring.
Previously, I worked as a Senior Technical Support Analyst at the London Stock Exchange Group, where I monitored multiple systems, resolved live service issues, optimized database performance, and assisted with the migration into cloud from on premises.
I have a proven ability to communicate effectively with various stakeholders including vendors, customers, regulators and various other teams. I am experienced in training new team members and sharing technical knowledge to enhance overall support capabilities. My work often involves reviewing code errors, improving test plans, and optimizing system performance.
Outside of work, I enjoy hiking, reading, art, gym, music, and gaming. I am motivated by challenges and thrive in complex environments where I can apply my skills to deliver impactful solutions.
