I am a People Operations Leader with over 20 years of experience building and scaling high-performing teams in complex digital production environments. Throughout my career, I have successfully delivered a 30% reduction in turnover and up to a 58% increase in productivity for fast-growing technology and media companies. I have a proven track record of designing leadership structures, performance systems, and engagement frameworks that improve retention, quality, and productivity at scale.
I have led organizations of over 100 employees across Europe and Southeast Asia, achieving sub-5% annual turnover and a 50-point eNPS improvement within 12 months, while delivering significant efficiency gains. I am currently pursuing an MBA, expected in Q1 2026, with expertise in aligning people strategy to business execution.
My core competencies include organizational design and leadership architecture, retention strategy and succession planning, performance management systems, change management in scaling environments, talent acquisition and workforce planning, structured onboarding and time-to-productivity acceleration, manager capability development, distributed and remote team governance, leadership coaching, and difficult conversation facilitation.
I am experienced in HR business partnering and cross-functional alignment, employee engagement, and eNPS improvement. I utilize methodologies such as the STAR method, SMART goal setting, SBI feedback model, Agile, OKRs, KPIs, continuous performance management, and Five Whys root cause analysis.
Technologically, I am proficient in Microsoft Excel, Google Sheets, Google Workspace, Slack, Microsoft Teams, ClickUp, Trello, Asana, and OrangeHRM for HRIS functions including employee records, leave management, ATS, onboarding workflows, surveys, performance, and employee voice.
In my recent roles, I have founded and consulted for boutique CGI and digital production companies, rebuilt teams with targeted recruitment and onboarding, improved employee engagement scores significantly, created quality feedback loops that reduced rejection rates, and led full-cycle talent acquisition and performance improvement frameworks. I have also scaled teams from 10 to over 100 employees, implemented learning management systems, and leveraged people analytics dashboards to identify turnover drivers and enable targeted retention interventions.
I am passionate about building strong, cohesive teams and fostering open communication and accountability in remote and distributed environments. My leadership approach is centered on coaching, structured feedback, and continuous improvement to drive operational excellence and sustainable growth.
