IT & CS Specialist | Help Desk
- Location
- Costa Rica
- Desired Salary
- Unspecified
- Work preference
- Full Time
- Links
- Not set
- Joined
- 17 May 2026
- Field / Industry
- Software Engineering
About Me
I am an IT specialist with over 15 years of experience supporting corporate environments and helping users solve technical issues efficiently.
I have worked extensively in troubleshooting, system administration, and user support across Windows, Linux, and macOS, and I am comfortable handling both remote and on-site support.
I have also led IT operations, coordinating schedules, training, and team workflows while focusing on customer service and operational efficiency.
My experience includes managing networks, security, user access, Active Directory, VPNs, routers, LAN/Wi-Fi environments, backups, and cloud migration projects.
I have supported more than 100 users across multiple sites and locations, resolving hardware and software incidents while maintaining continuity of service.
I am bilingual in Spanish and English, and I bring a strong mix of technical expertise, teamwork, communication, and process improvement to every role I take on.
Skills
PythonCustomer ServiceCommunicationJavaScriptJavaProcess ImprovementMicrosoft OfficeTroubleshootingTeam LeadershipTechnical SupportMicrosoft ExcelTeamworkActive DirectoryVMWareHelp Desk
Education
CS Care
Certification/course listed under certifications and courses.
Advanced MS Office
Certification/course listed under certifications and courses.
English
Certification/course listed under certifications and courses.
Linux
Certification/course listed under certifications and courses.
PowerShell
Certification/course listed under certifications and courses.
Scrum Master
Certification/course listed under certifications and courses.
Experience
Provided technical support for 100+ users across multiple sites; diagnosed and resolved hardware and software issues; managed networks, security, and user access; coordinated IT team operations including schedules and training; implemented solutions to improve efficiency and reduce costs; administered Windows, Linux, and macOS systems; configured routers, VPNs, and LAN/Wi-Fi networks; oversaw cybersecurity and access control; managed Active Directory and network permissions; migrated local environments to cloud-based solutions; administered databases and backups; delivered remote and on-site technical support.
Provided technical support for 100+ users across different locations; resolved hardware and software incidents; managed networks and user access; worked night shifts ensuring continuous support.
Delivered bilingual support and met performance metrics.
Provided technical support and customer service in telecommunications.