IT Technician & IT Lead Plannatech
Provided technical support for 100+ users across multiple sites; diagnosed and resolved hardware and software issues; managed networks, security, and user access; coordinated IT team operations including schedules and training; implemented solutions to improve efficiency and reduce costs; administered Windows, Linux, and macOS systems; configured routers, VPNs, and LAN/Wi-Fi networks; oversaw cybersecurity and access control; managed Active Directory and network permissions; migrated local environments to cloud-based solutions; administered databases and backups; delivered remote and on-site technical support.