I am a proactive professional with solid experience in customer service, Tier 1 technical support, and problem-solving. I am accustomed to managing tickets in CRM systems, actively listening to user needs, and providing clear diagnoses. Currently, I am directing my analytical profile towards the QA Testing (Quality Control) area, with great attention to detail and a focus on user experience. I seek to contribute my self-management, adaptability, and efficiency in a remote role as a Virtual Assistant, Technical Support, or Tester Trainee.
As the founder of Tech Pro, I manage customer service and technical support, including diagnosis, repair, and preventive maintenance of desktop PCs and notebooks. I also execute quality control hardware tests to ensure product quality before delivery. Additionally, I design flyers and graphic materials to promote services.
I have been freelancing in project management for photography, design, and maintenance since 2015, where I handle multiple projects simultaneously, coordinate directly with clients, and perform technical maintenance and repair of bicycles, demonstrating precision and manual skill.
Previously, I worked as a Telephone Technical Support Agent at ContacCom, providing Tier 1 support for telecommunications clients. I managed CRM and ticketing systems to track and escalate technical issues, handled multiple tasks under pressure, and prioritized user satisfaction.
My education includes a Diploma in QA Testing (Software Quality Control) with practical training in testing methodologies, manual test case creation, bug tracking, and agile methodologies like Scrum. I also pursued tertiary studies in Political Science at Instituto Joaquin V Gonzalez, completing 28 courses related to state management, economics, statistics, psychology, pedagogy, and semiology.
My skills span QA and software testing, customer service, management tools such as CRM, Jira, Trello, Google Workspace, and Microsoft Office. I am also proficient in Canva, hardware diagnostics, and photo editing tools like Lightroom and Photoshop.
I am fluent in Spanish (native) and have advanced professional proficiency in English (C1 level). I am eager to leverage my diverse skill set and experience to contribute effectively in remote and technical roles.
