I am a results-driven operations and strategy leader with more than 8 years of experience in high-growth, remote-first environments. I have built my career around improving performance, leading teams, and delivering measurable business outcomes.
I have managed portfolios worth more than $37M and maintained a 98% client retention rate by combining strong relationship management with data-driven decision-making. My work has consistently focused on operational excellence, process improvement, and stakeholder alignment.
I have led teams of 50+ people across multiple departments, supporting both day-to-day execution and long-term strategic goals. I am comfortable working with C-suite leaders, translating complex data into clear recommendations, and driving cross-functional initiatives.
My background includes project coordination, operations supervision, client success, and workflow automation. I have used tools such as Power BI, Excel, Python, Smartsheet, Calendly, and ClickUp to improve efficiency, reduce manual errors, and increase visibility for leadership.
I have also contributed to onboarding optimization, KPI tracking, and business review reporting, helping teams improve productivity and customer satisfaction. Across my roles, I have consistently focused on building scalable processes and enabling teams to perform at a higher level.
I am currently pursuing a B.S. in Business Administration and continue to strengthen my expertise through certifications in customer success, data analysis, leadership, and project planning. I am looking for opportunities where I can apply my operations, project management, and strategic leadership experience to create meaningful impact.
Owned full project lifecycle for 100+ concurrent solar installations, coordinated field, design, and client teams, reduced delivery timelines by 15%, improved CSAT by 35%, and built executive-facing operational dashboards.
Managed a $37M+ portfolio across 150+ enterprise accounts, achieved 98% client retention, led process automation initiatives, supported C-level executives, and standardized performance tracking frameworks.
Led operations across 3 departments with 50+ employees, met KPI and productivity targets, improved profitability by 12%, redesigned onboarding programs, and delivered business reviews to senior stakeholders.
Managed a high-performance team, achieved 100% of KPI and revenue targets, and improved client experience by streamlining escalation workflows.
B.S. in Business Administration
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