I am a detail-oriented program and operations professional with a Master’s in Project Management and more than a decade of cross-functional experience across tech, e-commerce, sales, business operations, and the public sector.
I have built my career around managing end-to-end program lifecycles, with a strong focus on onboarding, learning and development, stakeholder coordination, and large-scale execution. I enjoy turning complex operational needs into structured, measurable, and scalable processes.
My experience includes leading global initiatives at Amazon, where I managed onboarding programs, supported account management milestones, coordinated cross-functional teams, and helped improve customer and seller experiences through data-driven decision-making.
I also bring a strong background in business advisory, customer success, legal support, and public policy coordination. This combination has helped me develop a broad perspective on how organizations grow, operate, and deliver value to customers and stakeholders.
I am especially skilled in program coordination, reporting, data analytics, process improvement, and collaboration across diverse teams. I work best in environments where ownership, adaptability, and continuous improvement are valued.
I am fluent in Spanish and English, and I also have strong Portuguese proficiency. I am open to opportunities where I can contribute my experience in program management, operations, and business success to drive meaningful results.
Responsible for the Selection & Catalog Domain in Strategic Account Services, executing end-to-end projects and operational initiatives to improve seller onboarding experiences. Managed cross-functional program coordination across global stakeholders and business teams, monitored metrics, drove inter-annual analysis, and led org-wide training and engagement events.
Created and managed the Learning and Development Onboarding program in SAS. Led program initiatives, built resources through multiple LMS platforms, coordinated cross-functional collaboration, communicated with stakeholders, and managed onboarding activities and large-scale international events.
Served as a business advisor supporting strategic planning for e-commerce businesses within the Amazon Store. Helped customers grow, developed performance monitoring mechanisms, and supported onboarding and progress maintenance on the platform.
Worked in corporate law and due diligence for company creation and real estate. Managed escrow, supported business establishment and growth, and handled conflict resolution, court processes, notifications, and appeals in labor and corporate law.
Supported business growth initiatives for small and medium businesses in the US marketplace. Created and evaluated sales goals, assisted with business reporting, and designed feedback mechanisms to maintain operational excellence.
Advised on entrepreneurship projects and public policy promotion for SMEs. Provided administrative procurement support and coordinated national cross-functional teams to execute public policy initiatives.
Conducted data analysis and statistical measurements of government goals for small and medium businesses and public policy results. Assisted with operational coordination of national events related to press conferences and statistical analysis.
Master, Project Management
Master in Project Management (MPM).
Bachelor's Degree, Law
Bachelor’s degree in Law with Banking and Stock Law specialization.
Technical Degree, Accounting and Finances
Technical Degree in Accounting and Finances.
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