Kety Florez
Kety Florez

Customer Service Representative

Open to offers · Member since 15 Jul 2026
Message
Location
Montería, Colombia
Desired salary
Unspecified
Work preference
On-site / Full Time
Experience level
Junior

About

Professional summary

I am a responsible and adaptable professional with a positive attitude and strong interpersonal skills.

I have experience working in customer-facing roles where service quality, attention to detail, and teamwork are essential.

My background includes handling calls, assisting clients, managing payments, supporting cash operations, and maintaining order in fast-paced environments.

I am comfortable following organizational policies, working with established procedures, and contributing to a respectful and efficient work atmosphere.

I also have training in basic marketing and digital marketing, which supports my understanding of customer needs and commercial activities.

I am looking for an opportunity where I can continue growing professionally and contribute with commitment, reliability, and a service-oriented mindset.

Skills

8 capabilities

Experience

Career history

Representante de Servicio KONECTA

Handled inbound and outbound customer calls to resolve requests related to sales, collections, retention, and other service needs. Maintained assigned work tools, followed company policies and procedures, and complied with telephone service and workplace safety standards.

Cajera Auxiliar ACTIVOS

Provided customer service, received and recorded payments, managed cash, supported financial services, and assisted with control, verification, and organization tasks.

Recaudador ZYMA SEGURIDAD LTDA.

Performed toll collection, handled money, assisted users, classified vehicles, and maintained control and registration records.

Auxiliar de Servicios ROYAL FILM

Supported customer service, controlled entry, performed cleaning and maintenance tasks, and helped ensure security and order.

Promotora de Ventas POTENCIA 2R

Promoted products, advised customers, supported merchandising and product display, controlled inventory, and reported activities.

Personal de Tiendas JUSTO & BUENO

Assisted customers, handled cash and money management, restocked merchandise, maintained cleanliness and order, and controlled inventory.

Education

Learning history

Institución Educativa Liceo Guillermo Valencia

Básica Primaria

Primary education completed.

Institución Educativa Liceo Guillermo Valencia

Bachiller Académico

Secondary academic education completed.

SENA

Curso, Mercadeo Básico

Basic marketing course, 40 hours, completed.

SENA

Curso, Marketing Digital

Digital marketing course, 48 hours, completed.

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