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English - Advanced Vietnamese - Native or Bilingual

About Me

I am a Product Owner with 7+ years of experience across payments, banking, telecom, and internal platform delivery.

I specialize in bridging Compliance, Risk, Engineering, and Business teams to ship products that improve operational efficiency, strengthen controls, and support business growth.

At MBBank, I owned compliance product coverage across the end-to-end payments value chain for a top-4 Vietnam bank, helping improve internal compliance-tool adoption by 30% through backlog reprioritization and phased rollouts.

I have also led internal platform delivery, Agile operating-model improvements, KPI governance, and vendor management in telecom and banking environments, with a strong focus on measurable outcomes and stakeholder alignment.

I work comfortably with SQL, Power BI, Jira, Confluence, and modern product delivery practices, and I enjoy turning complex business and regulatory requirements into practical, user-centered solutions.

I am also a daily user of Cursor and Claude Code, and I build prototypes and small apps end to end. Recently, I shipped a working Remote API integration prototype using Next.js and TypeScript to demonstrate AI-assisted development and rapid product iteration.

I am especially interested in roles where I can contribute to global HRIS, payroll, compliance, and internal build platforms, and help teams ship scalable products with strong execution discipline.

Skills

Project ManagementSQLExcelComplianceProcess ImprovementStakeholder ManagementRisk ManagementJiraTypeScriptGitAgileGitHubBudget ManagementFigmaPower BIVendor ManagementScrumGoogle SheetsREST APIsConfluenceBusiness AnalysisProcurementPayrollPaymentsAMLAPI IntegrationBankingNext.jsHRISRequirements GatheringOKRsMiroTelecomProduct OwnershipEDDCursorClaude Code

Experience

Product Owner @ MBBank
Jan 2024 - Present

Own compliance product coverage across the end-to-end payments value chain for a top-4 Vietnam bank. Lead GRC product initiatives, design compliance tooling, bridge Compliance, Risk, Engineering, and Business, analyze user behavior and KPIs, and build monitoring frameworks for executive reporting.

Project Owner @ CMC Telecom
May 2021 - Jul 2023

Owned internal platform delivery for multi-client telecom projects. Managed vendor decisions, KPI governance, budgets, procurement, and contracts, while introducing Agile delivery practices that improved throughput and reduced costs.

Business Analyst Lead @ CMC Telecom - Research and Development Centre
Apr 2020 - May 2021

Established requirements lifecycle governance, built KPI monitoring and reports, managed member allocation and workload, and translated business needs into solution designs and architecture documents.

Business Analyst @ HTC Holdings Limited - IT Department
Aug 2018 - Mar 2020

Streamlined workflows and reporting processes, saved significant man-hours per month, maintained on-time completion across projects, and produced data models and KPI reports for executive strategy and investment decisions.

Business Analyst @ TEK EXPERT
Feb 2017 - Jul 2018

Acted as escalation lead for critical incidents, ran bridge calls and root-cause reviews, and created documentation and user guides to improve training quality and reduce support recurrence.

Report Specialist & Operation Support @ Vingroup Jsc.
Aug 2014 - Apr 2015

Managed a 50-person team, standardized reporting and debit-note processes, produced planning reports, and maintained project progression and billing records for leadership decisions.

Education

University of Sunderland
2014 - 2014

Bachelor of Arts, Banking and Finance

Bachelor's degree in Banking and Finance.

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