I am a Product Owner with 7+ years of experience across payments, banking, telecom, and internal platform delivery.
I specialize in bridging Compliance, Risk, Engineering, and Business teams to ship products that improve operational efficiency, strengthen controls, and support business growth.
At MBBank, I owned compliance product coverage across the end-to-end payments value chain for a top-4 Vietnam bank, helping improve internal compliance-tool adoption by 30% through backlog reprioritization and phased rollouts.
I have also led internal platform delivery, Agile operating-model improvements, KPI governance, and vendor management in telecom and banking environments, with a strong focus on measurable outcomes and stakeholder alignment.
I work comfortably with SQL, Power BI, Jira, Confluence, and modern product delivery practices, and I enjoy turning complex business and regulatory requirements into practical, user-centered solutions.
I am also a daily user of Cursor and Claude Code, and I build prototypes and small apps end to end. Recently, I shipped a working Remote API integration prototype using Next.js and TypeScript to demonstrate AI-assisted development and rapid product iteration.
I am especially interested in roles where I can contribute to global HRIS, payroll, compliance, and internal build platforms, and help teams ship scalable products with strong execution discipline.
Own compliance product coverage across the end-to-end payments value chain for a top-4 Vietnam bank. Lead GRC product initiatives, design compliance tooling, bridge Compliance, Risk, Engineering, and Business, analyze user behavior and KPIs, and build monitoring frameworks for executive reporting.
Owned internal platform delivery for multi-client telecom projects. Managed vendor decisions, KPI governance, budgets, procurement, and contracts, while introducing Agile delivery practices that improved throughput and reduced costs.
Established requirements lifecycle governance, built KPI monitoring and reports, managed member allocation and workload, and translated business needs into solution designs and architecture documents.
Streamlined workflows and reporting processes, saved significant man-hours per month, maintained on-time completion across projects, and produced data models and KPI reports for executive strategy and investment decisions.
Acted as escalation lead for critical incidents, ran bridge calls and root-cause reviews, and created documentation and user guides to improve training quality and reduce support recurrence.
Managed a 50-person team, standardized reporting and debit-note processes, produced planning reports, and maintained project progression and billing records for leadership decisions.
Bachelor of Arts, Banking and Finance
Bachelor's degree in Banking and Finance.
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