Product Manager

Coordinate product delivery across web, mobile, marketplace, logistics, and field-operations products. Manage intake, requirements grooming, backlog follow-up, QA handoffs, bug triage, and release coordination to keep engineering teams aligned on next steps.

Lead discovery and workflow mapping for a large canvassing platform covering turf assignment, crew flows, and campaign administration. Also supported modernization of a state corrections site through UX cleanup, accessibility improvements, WordPress migration, service-logic definition, and client-facing delivery coordination.

Translated federal solicitation details from RFI, RFQ, RFP, SAM.gov, and FPDS sources into requirements, bid-tracking activities, and post-award action items.

Aligned customers, vendors, and internal stakeholders on pricing, documentation, and issue resolution. Structured proposal notes to help teams move quickly during active pursuits while preserving context.

Mapped operational workflows, identified field-team pain points, and translated findings into product fixes and process improvements.

Created lightweight PRDs and acceptance criteria for engineering teams. Used prioritization tradeoffs with field teams to determine which issues to address immediately and which to defer.

Founded and operated an early-stage Web3 and blockchain startup, owning product direction from initial concept through MVP development.

Set roadmap priorities using market research and investor feedback. Led MVP work for analytics dashboards and internal reporting tools.

Analyzed sales and operations data to support pricing, forecasting, and product decisions.

Defined requirements for reporting tools and leadership dashboards. Partnered with operations teams to improve lead-to-order workflows by identifying bottlenecks through data.

Managed customer accounts while feeding product and operational improvement opportunities back into the business.

Converted recurring customer issues into CRM and e-commerce requirements. Built SOPs and strengthened onboarding, post-sale, and retention workflows.