Senior Human Resources and Administration Manager

Managed end-to-end HR and administrative operations, including employment contracts, payroll, recruitment, onboarding, orientation, employee training, policy implementation, and government compliance.

Led administrative functions covering office and facility maintenance, equipment, utilities, supplies, filing systems, communication systems, and dormitory support. Established procedures and work schedules to maintain efficient operations.

Supported executive management through internal coordination across plant management, logistics, sales and marketing, and finance. Contributed to strategic planning, budget preparation, cost monitoring, performance measures, risk management, and governance activities.

Developed and monitored HR and administrative control systems, ensured legal and regulatory compliance, maintained government-required records, and reported organizational risk issues to leadership.

Developed and implemented HR strategies, initiatives, systems, tactics, and procedures aligned with organizational business objectives. Reported directly to foreign owners and served as a bridge between management and employees.

Managed recruitment and selection, employee engagement, performance appraisal, pay and benefits programs, training needs assessment, and HR reporting for a workforce of more than 300 employees.

Maintained legal compliance throughout HR operations and addressed employee grievances, labor complaints, and workplace concerns through timely, practical, and mutually beneficial resolutions.

Led HR operations and overall administrative support for multiple restaurant locations in Davao City and Cagayan de Oro. Reported directly to multinational corporate owners and established tools, objectives, budgets, and departmental controls.

Developed policies and procedures, managed manager-level personnel, recruitment, training, termination, salary brackets, employee relations, employee records, and performance oversight.

Directed operational coordination with restaurant managers and support staff, communicated organizational goals, monitored restaurant performance, supported inventory availability, promoted customer satisfaction, and participated in business development activities.

Managed retail operations and enhanced customer experience standards for Universal Studios Singapore. Developed standard operating procedures, staff training, people management, payroll, recruitment, and supervision programs.

Also managed the overseas Enchanted Kingdom Philippines account, conducting quarterly monitoring to ensure operational effectiveness. Supervised a team of 32 staff members and 2 management personnel.

Improved staff-to-guest experience through sales strategies, daily staff briefings, performance enhancement initiatives, and team-building programs. Supervised daily operations and supported a team of eight staff members.

Performed HR functions including permits and licensing, recruitment, termination, payroll, people management, employee training, employee handbook development, HR guidelines, and training module creation.

Introduced product packages and promotions and strengthened organizational structure to support effective operations across a large workforce.

Supervised retail guest-experience operations across Butterfly Park, 4D Adventureland, and Singapore Cable Car attractions in Sentosa. Delivered staff training, weekly team-building activities, evaluations, product packages, and promotional initiatives.

Supervised daily teams across the three attractions and performed administrative and HR responsibilities, including payroll, daily sales reporting, recruitment, employee assessment, permits and licenses, and employee development.

Supervised front office and housekeeping personnel at a hotel resort in Ulaanbaatar, Mongolia. Trained junior staff on check-in and check-out procedures, reservations, telephone courtesy, night auditing, hospitality standards, and hotel systems.

Performed recruitment, payroll, employee training, policy implementation, and staff supervision. Managed teams of eight front office staff and supported training for 41 housekeeping employees.

Created Microsoft Access databases to track booked and checked-in guests by nationality and to provide departments with daily operational information. Conducted hospitality standards evaluations based on Small Luxury Hotels of the World guidelines.

Taught Social Studies, Values Education, and Technology and Home Economics to elementary and high school students. Served as moderator for student councils and developed constitutions, bylaws, and student committees.

Led school committees for community relations, foundation activities, intramurals, and United Nations events. Supported a community outreach initiative involving Barangay Agdao Proper in Davao City.

Managed front office activities including calls, visitors, attendance, postal registers, incoming and outgoing materials, and visitor direction. Responded promptly to employee requests and maintained a professional front-office environment.

Provided additional support during large events as a food and beverage server and assisted as a room attendant to meet guest needs.

Completed 9 units in Educational Management.

Bachelor of Secondary Education.