IT Infrastructure Specialist

Managed hybrid cloud and on-premises infrastructure for more than 200 users, delivering 99.8% service availability. Administered secure connectivity through firewalls, FortiClient VPN, switching, and network segmentation.

Improved cloud security by deploying BitLocker, MFA, Conditional Access, and identity controls, increasing compliance by 40%. Supported Autodesk, Revit Server, ProjectWise, and Adobe Cloud workflows integrated with cloud storage.

Automated account setup and cloud provisioning, reducing onboarding time from four hours to 45 minutes. Managed vendor procurement for cloud and IT assets, achieving a 15% cost reduction.

Designed, configured, and supported Azure services including Azure AD, Azure SQL, virtual machines, and Office 365 for multi-region operations. Implemented Duo MFA across cloud deployments supporting 24/7 business services.

Developed cloud and infrastructure documentation that reduced resolution times by 30%. Performed patching, system hardening, and threat mitigation across hybrid cloud systems.

Managed secure access provisioning, RBAC, identity governance, and lifecycle processes for more than 500 users. Maintained development, test, and production environments with 99.9% uptime and performance optimization.

Administered Windows Server, Active Directory, Exchange, Group Policy, and SCCM within enterprise cloud-connected environments. Supported core infrastructure operations and enterprise user services.

Deployed Nutanix hyperconverged infrastructure and Rubrik backup solutions to improve cloud readiness and disaster recovery capabilities. Led cloud and security improvement initiatives that supported successful external audits.

Created technical knowledge bases using Confluence and Jira, improving first-call resolution by 25%. Mentored junior engineers and delivered training on enterprise cloud and infrastructure tools.

Bachelor of Science in Computer Science, completed in São Paulo, Brazil.