Rodrigo Campos De Jesus

Technical Support Specialist | Systems & Infrastructure Analyst

Open to offers · Member since 16 Sep 2026

Message

Location: Maraú, Brazil

Desired salary: Confidential

Work preference: Remote Only / Full Time, Part Time, Contract

Experience level: Senior

About

Professional summary

I am a Technical Support Specialist and Systems & Infrastructure Analyst with more than 10 years of experience in Tier-2 and Tier-3 support, systems troubleshooting, infrastructure monitoring, and enterprise platform operations.

I investigate complex software incidents, analyze system logs, perform root-cause analysis, and maintain data integrity across enterprise applications. I am experienced in meeting strict SLA requirements while providing clear technical communication to international clients.

I work with Microsoft Azure, Active Directory and Entra ID, virtual machines, Docker, Kubernetes, Terraform, CI/CD automation, and cloud administration. My technical background also includes Python, Java, JavaScript, SQL, low-code workflows, and log parsing.

I have supported production systems, chatbot workflows, integrations, onboarding platforms, logistics systems, and high-availability reservation environments. I am also familiar with incident response, SIEM alert investigation, vulnerability management, system hardening, and access control.

I am fluent in English, advanced in Spanish, and a native Portuguese speaker. I collaborate effectively with distributed global teams and am willing to relocate to São Paulo, Brazil.

Tech stack & tools

Working toolkit

Development

Git

GitHub

Terraform

Languages & Frameworks

Java

Python

Experience

Career history

Contractor / Functional Support Consultant SAP SuccessFactors

Sep 2024 – Dec 2025

Provided Tier-2 and Tier-3 functional and technical support for global enterprise clients, investigating complex software incidents and resolving tickets in compliance with client SLA agreements.

Analyzed application logs, process executions, automated data loads, scheduled jobs, and system records to identify root causes, prevent recurring faults, and maintain data integrity across enterprise modules.

Acted as a technical operations liaison between Global Client Onboarding and Product Delivery teams. Managed data verification, record organization, operational tracking, and customer communications in English for international stakeholders.

Tax and Regulatory Administrator Rimini Street

May 2026 – Jul 2026

Worked as a Tax and Regulatory Administrator, supporting administrative processes related to tax and regulatory operations.

Maintained organized records and supported compliance-oriented operational activities.

Mid-Level Technical Analyst Zenvia Mobile

Dec 2021 – Nov 2022

Provided real-time technical support and troubleshooting for production environments, chatbot workflows, and Java and JavaScript integrations.

Performed an end-to-end migration of chatbot platform services for key corporate instances in Mexico. Diagnosed system bottlenecks and integration errors to restore normal operations within targeted resolution times.

Mid-Level Operational Analyst Smarter Logistics

Jun 2023 – Oct 2023

Monitored real-time operational status, system telemetry updates, and customer-reported incidents in cross-border logistics systems.

Troubleshot data synchronization discrepancies across international tracking platforms and resolved client support tickets.

Systems Support Analyst Amadeus / Odebrecht / VARIG / VASP

1998 – 2016

Delivered Tier-1 and Tier-2 technical support and service desk assistance for mission-critical 24/7 reservation platforms and corporate tools.

Investigated system outages, application errors, and user access issues, restoring service functionality efficiently. Trained agency partners and corporate users on system functions, operational tools, and troubleshooting procedures.