John Oliver Lorenzo Agramonte

Technical Support Specialist

Open to offers · Member since 19 Sep 2026

Message

Location: Santo Domingo Este, Dominican Republic

Desired salary: Unspecified

Work preference: Remote Only

Experience level: Mid

About

Professional summary

I am a technical support professional with experience providing efficient solutions for technical incidents and assisting end users in high-pressure environments.

I have supported banking and call center operations, maintaining business applications, desktop systems, office productivity software, antivirus solutions, and communication tools.

I am skilled in PC installation, configuration, assembly, software deployment, Outlook setup, critical information migration, and printer server administration.

I have experience managing servers, Active Directory, databases, and systems used for operational closing processes within financial institutions.

I take a proactive approach to troubleshooting and combine technical knowledge with customer service and communication skills to collaborate effectively with teams and users.

I am seeking an opportunity in technical support where I can continue developing my expertise and contribute to reliable technology operations.

Skills

11 capabilities

Experience

Career history

Technical Support Grupo John (Contractor for Banco Popular) / Infocentro, S. A.

Jun 2008 – May 2015

Provided technical support for Banco Popular call center and Infocentro operations. Maintained and supported Vision Plus, ICBS, FDR, Monitor Plus, CRS, and Infodesktop applications.

Configured X-Lite, Nortel consoles, Outlook, VNC, and GoberLAN Management Console. Installed and maintained Microsoft Office, supported McAfee antivirus, and installed automated payroll programs.

Technical Support II Banco de Ahorro y Crédito Confisa

Aug 2015 – Dec 2017

Installed, configured, and assembled PCs; configured Outlook; installed applications; and provided access to servers. Migrated critical information and managed Active Directory and printer servers.

Administered and configured servers and was responsible for their operation. Performed system-level operational closing processes, including work with databases and related tools.