Operations and Administration Manager

I coordinate operational and production workflows from order intake through final furniture delivery, ensuring manufacturing timelines are met. I also supervise finishing and assembly quality standards to protect customer satisfaction and brand reputation.

I prepare client budgets, control material costs, optimize profit margins, and support sales channel management. I monitor sales and performance indicators through digital tools to guide data-driven decisions and business growth.

I contacted interested prospects, scheduled appointments, and confirmed attendance for virtual sessions. I conducted virtual assessments and maintained organized records of calls and scheduled appointments.

I supported the remote sales process by ensuring leads received timely communication and accurate follow-up throughout the appointment-setting workflow.

I generated leads by contacting agency owners and businesses in multiple niches, including solar energy, using cold databases. I initiated conversations to identify needs and introduce digital marketing solutions.

I scheduled video meetings between prospects and marketing specialists from companies such as G4 and Kavak Consulting. I tailored outreach approaches for specific industries and conducted proactive follow-up to convert opportunities into qualified meetings.

I contacted and prequalified real estate leads through initial calls, identifying client needs and interest in available properties. I supported an efficient first-contact process for prospective customers.

I researched and selected properties aligned with client preferences, then organized and coordinated property visits to provide a positive customer experience.

I led the execution of commercial plans and supervised CRM metrics to support monthly sales targets. I coordinated sales activities and monitored performance indicators across the operation.

I designed high-level financial and operational reports by consolidating data from multiple locations for strategic management. I also managed incidents and improved internal processes to increase post-sales service efficiency.

I managed daily correspondence and supported customer service, facilitating communication between departments and clients. I also coordinated internal meetings and events, including agendas and presentation materials.

I prepared reports and maintained organized digital and physical files, making documents and records easier to access for the organization.

I led and developed commercial teams, focusing on productivity improvement through feedback analysis and sales performance monitoring. I supported the achievement of commercial objectives through active supervision.

I supervised post-sales quality, including installations and activation processes, to ensure customer satisfaction. I used CRM systems and PDA tools to report operational results.

Bachelor's degree in Administration completed in Barinas, Venezuela.