Roció Pacheco
Roció Pacheco

Customer Service and Administrative Assistant

Actively looking · Member since 3 Oct 2026
Location
Buenos Aires, Argentina
Desired salary
Unspecified
Work preference
Remote Only / Full Time, Part Time
Experience level
Junior

About

Professional summary

I am a fourth-year Economics student at the University of Buenos Aires (UBA), with 50% of my degree completed. I am interested in remote customer service, virtual assistance, administration, and data analysis roles.

I have more than two years of experience supporting a family agricultural business through customer service, sales follow-up, administrative operations, and client management. I am comfortable communicating with clients through email, phone calls, and digital channels.

I have managed client and supplier databases, prepared invoices and budgets, monitored income and expenses, and created periodic reports to support commercial decisions. I work carefully with information and prioritize organization, accuracy, and attention to detail.

I use advanced Excel, Google Sheets, Google Workspace, Microsoft Office, and Python to load, organize, analyze data, and calculate statistical metrics. I can also create presentations and digital content in Canva.

I am recognized for my communication skills, responsibility, autonomy, and ability to organize agendas and workflows. I am immediately available and seeking a remote position where I can contribute my administrative and analytical skills while continuing to grow professionally.

Notice period: Immediate

Skills

15 capabilities

Tech stack & tools

Working toolkit

Design

Languages & Frameworks

Experience

Career history

Virtual Assistant and Customer Service Representative Family Agricultural Business

I provided customer service to approximately 30 clients per year through email, phone calls, and digital channels. I followed up on sales and maintained clear, timely communication with customers.

I resolved commercial inquiries and supported the organization of agendas, communications, and routine client-related tasks. I contributed reliable remote assistance while maintaining a customer-focused approach.

Administration and Client Management Assistant Family Agricultural Business

I prepared invoices and budgets, monitored income and expenses, and supported day-to-day administrative operations. I helped maintain accurate financial and commercial records for the business.

I managed client and supplier databases in Excel and Google Sheets. I also produced periodic reports and presentations to support commercial decision-making.

Digital Content Designer Family Agricultural Business

I created digital content in Canva for social media, including promotional pieces, logos, invitations, and marketing materials. I adapted designs to the communication needs of the business.

I supported the company’s digital presence by preparing clear and visually consistent content. This work complemented my customer service and administrative responsibilities.

Education

Learning history

University of Buenos Aires (UBA)

Bachelor's Degree, Economics

Currently in the fourth year of the Economics degree, with 50% of the program completed. The CBC was completed online.

Secondary School No. 2 "Nueve de Julio"

High School Diploma, Administration and Accounting

Completed secondary education with a specialization in Administration and Accounting.

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