Communications, Marketing and Operations Professional

Operate a business providing business and medical courier and logistics services in Detroit. Manage scheduling, route planning, service coordination, customer communication, and day-to-day operations.

Maintain service records, documentation, and compliance requirements. Handle confidential documents and materials using established procedures and chain-of-custody standards while independently resolving operational issues.

Lead strategic marketing, communications, branding, and business development initiatives for clients across multiple industries. Serve as a primary client contact, managing requirements, expectations, timelines, and deliverables.

Develop and manage websites, digital content, communication materials, presentations, and technology-supported resources. Coordinate projects with clients, organizational leaders, and cross-functional teams while maintaining detailed business and project records.

Supported community engagement, patient education, outreach, and organizational communications for a dental and medical clinic. Developed digital communications, informational materials, presentations, and content resources.

Built communication infrastructure and coordinated information and activities across departments. Monitored project progress and maintained systems and materials according to organizational and reporting standards.

Provided high-volume customer and technical support through phone, digital channels, and enterprise business systems in a remote environment. Resolved customer issues through research, system navigation, problem-solving, and clear communication.

Used SAP, Amazon Lex, and internal systems to document interactions and support operations. Monitored customer interactions, analyzed performance trends, and coached team members on quality, compliance, communication, and customer experience.

Coordinated communications, logistics, and administrative support for educational programs, workshops, and community initiatives. Developed marketing materials, presentations, reports, and informational resources.

Managed meeting, event, and outreach communication logistics. Supported program operations through scheduling, documentation, organization, stakeholder communication, and coordination with organizational leaders and partners.

Supported multiple client locations for a regional account while performing customer service and staffing functions. Managed candidate sourcing, screening, interviewing, onboarding, background processing, and applicant tracking.

Served as a primary contact for clients and candidates, resolving staffing and scheduling needs. Coordinated with client location managers and executives while maintaining documentation, compliance, recruitment, and placement goals.