Senior Customer Service Professional

Support banking customers with account inquiries, transactions, fraud concerns, and claim filing. Monitor accounts for fraudulent or suspicious activity and take prompt action to protect customers.

Collaborate with fraud prevention, lending, and operations teams to resolve complex issues. Maintain accurate customer interaction records in CRM systems and provide solutions for financial account needs.

Provided account, billing, payment, and profile-update support for mobile customers. Assisted customers with phone and line activations, device upgrades, and number transfers from previous carriers.

Delivered technical troubleshooting through phone, email, and chat channels. Documented customer interactions in CRM systems, escalated technical issues, and conducted product demonstrations and training on software features.

Reviewed patient insurance coverage, benefits, eligibility, documentation, and equipment requirements to support qualification and payment processing. Communicated directly with patients to gather necessary information.

Maintained patient data in electronic health record systems and worked with healthcare providers and insurance companies to verify coverage and resolve discrepancies. Helped streamline qualification processes and improve operational efficiency.

Collected and verified patient information for insurance billing and answered questions related to medications and billing. Managed appointments and scheduling in a busy medical office environment.

Acted as a liaison between patients and healthcare providers, maintained HIPAA-compliant records, supported patient education, and collaborated with interdisciplinary teams on care coordination.

Assisted customers in selecting home furniture, locating products, tracking deliveries, and resolving damaged-item or refund concerns. Contacted vendors and delivery providers to provide timely order updates.

Presented furniture products to clients, managed customer relationships, addressed complaints, and supported sales and retention efforts. Collaborated with designers and architects to identify suitable furniture solutions.

Contacted consumers regarding delinquent accounts and payment issues. Negotiated payment arrangements, handled billing disputes, and documented collection activity and account notes using computer software.

Managed high volumes of inbound customer calls and collaborated with internal departments and external agencies to escalate collection activity when needed. Supported reduction of outstanding accounts receivable through consistent follow-up.

Handled customer inquiries, consumer complaints, billing questions, delinquent accounts, and payment arrangement requests. Managed a portfolio of more than 200 delinquent accounts and conducted account research to contact consumers with overdue balances.

Used negotiation and communication strategies to establish payment plans, resolve disputes, reduce charge-offs, and improve collections. Collaborated with legal teams to escalate accounts at risk of litigation.

Provided in-home support for elderly and disabled clients, including personal care, grooming, bathing, meal preparation, laundry, grocery shopping, and transportation to medical appointments.

Administered prescribed medications according to care plans, monitored vital signs, documented client progress, and communicated health changes to medical personnel, family members, and other caregivers.

Completed high school diploma.