I am a multilingual operations, customer excellence, and legal support professional with experience across international customer service, recruitment, administration, translation, and education. I combine a Master's-level background in English didactics with legal assistance training and a strong focus on service quality, confidentiality, and operational accuracy.
I have delivered premium customer support in high-volume international environments, including Qatar Airways, where I handled booking issues, service disruptions, customer grievances, transaction processing, and cross-functional escalations. I am comfortable supporting diverse clients while protecting brand standards and customer loyalty.
I have also managed end-to-end recruitment activities, including international sourcing campaigns, onboarding, staffing analysis, KPI monitoring, and workforce planning. I use structured workflows and data-informed reporting to improve customer satisfaction, staffing efficiency, and time-to-productivity.
My administrative and legal support experience includes executive correspondence, scheduling, archiving, meeting coordination, document verification, personnel file handling, and GDPR-aware data privacy practices. I work with discretion and maintain organized, compliant documentation systems.
As a freelance English-French translator, I translate technical, commercial, and legal content while maintaining terminology consistency, contextual accuracy, and strict deadlines. I am fluent in English, French, and Arabic, with intermediate Italian, and I bring a cross-cultural perspective to international corporate and public-sector environments.
Delivered premium customer service to a high-volume international clientele, handling booking issues, customer grievances, service disruptions, order processing, and transactional records with accuracy.
Collaborated with airport and corporate teams to escalate and resolve priority operational issues. Maintained detailed CRM records and supported service standards intended to improve customer loyalty and retention.
Led international recruitment campaigns and managed end-to-end hiring workflows, contributing to a reported 30% improvement in staffing efficiency. Developed onboarding programs and worked with department heads on staffing-gap analysis and long-term hiring plans.
Managed corporate customer portfolios and resolution workflows, contributing to a reported 25% increase in customer satisfaction. Monitored recruitment metrics, service KPIs, and operational data to drive continuous process improvement.
Translate specialized technical, commercial, and legal documents between English and French while preserving tone, context, terminology, and technical accuracy.
Use CAT tools and translation software to maintain terminology consistency across multi-stage projects. Coordinate with subject-matter experts and manage multiple client assignments under strict SLA-driven deadlines.
Managed daily administrative operations, including institutional scheduling, executive correspondence, digital and physical filing, and confidential personnel records.
Organized meetings, prepared agendas, drafted minutes and briefing papers, and handled sensitive information with discretion and attention to privacy requirements.
Developed and delivered English language curricula for learners across different age groups, with a focus on improving oral and written communication skills.
Used multimedia learning technologies and regular diagnostic assessments to adapt teaching methods, provide feedback, and support individual learner progress.
Conducted structured surfing and windsurfing instruction for beginner through advanced students, emphasizing safety procedures, water awareness, and technical skill development.
Maintained and audited specialized sports equipment while ensuring compliance with relevant safety legislation and operational standards.
Master's Degree, English Didactics
Master's-level education in English didactics.
Higher National Certificate (HNC), Legal Assistance
Professional certification in legal assistance.
Bachelor's Degree, English Language and Literature
Undergraduate education in English language and literature.
Baccalaureate, Foreign Languages
Secondary education qualification in foreign languages.
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