I am a collections, account management, and customer service professional with more than 20 years of experience serving consumers and supporting business operations.
My professional strengths include multitasking, coordination, customer outreach, payment negotiation, account reconciliation, and maintaining productive client relationships.
I have managed overdue accounts, supported collections campaigns, secured payments, and helped improve cash flow while delivering respectful and solution-focused customer service.
I am experienced in collections compliance, documentation, civil litigation support, FCRA and bankruptcy support, and handling account matters with care and accuracy.
I learn new systems quickly and have experience using CRM, call center, financial, productivity, and customer support tools. I am available for long-term opportunities in collections, account management, customer service, sales, finance, and leadership.
I am open to relocation and bring a collaborative, organized approach to working across departments and managing multiple priorities.
