I am a bilingual IT Support and Customer Service professional based in Santo Domingo, Dominican Republic, with more than three years of combined experience supporting users and handling high-volume customer interactions.
I provide first-line technical support through remote tools, helping end users resolve hardware, software, account, connectivity, and access-related issues. I am comfortable managing incidents from initial registration through diagnosis, follow-up, and closure.
I have practical experience with Active Directory, including user account creation, permissions, and access controls. I also document recurring issues and solutions to improve response times and maintain a strong user experience.
My customer service background has strengthened my communication, conflict resolution, customer retention, and sales support skills. I can assist customers professionally through chat and email while meeting quality, productivity, and attendance goals.
I work effectively with international teams in professional written English and am experienced with asynchronous communication and remote collaboration platforms. I have a dedicated home workspace, reliable internet, and availability for US and European schedules.
I am currently studying Cybersecurity at INFOTEP and continue developing my knowledge of security fundamentals, access management, and security awareness. I am available immediately for remote IT support, help desk, or customer support opportunities.
