I am a junior network administrator and IT support professional based in Douala, Cameroon, with practical experience in network operations, security monitoring, and end-user support.
I have worked in NOC and SOC environments, where I monitored network performance, reviewed security alerts, and analyzed critical events using monitoring tools such as Stablenet and Tarana.
My technical background includes LAN deployment, switch and router configuration, IP telephony setup, DNS, VPN, SSH, and the OSI/TCP-IP model. I also have experience administering user accounts through Active Directory.
I have supported banking and financial-services operations through Level 1 and Level 2 IT troubleshooting, transaction-transfer follow-up, KYC identity verification, document analysis, fraud detection, and database updates.
I hold an HND and a Bachelor of Technology, and I am motivated to grow in network administration, NOC operations, cybersecurity monitoring, and IT support roles.
I am fluent in French and English and bring a hands-on, analytical, and service-oriented approach to technical operations.
Assigned to MTN Cameroon within the NOC/SOC department. Supervise network operations in the Network Operations Center and monitor network security alerts in the Security Operations Center.
Analyze critical events using monitoring tools including Stablenet and Tarana, supporting network availability and security incident surveillance.
Performed customer identity verification in accordance with KYC requirements. Reviewed identity documents, passports, and supporting documentation to identify potential fraud.
Updated databases and processed non-compliant customer files as part of a short-term assignment.
Deployed a complete local area network for the opening of the organization's Logpom headquarters.
Administered user accounts through Active Directory and supported the setup of the new office IT environment.
Provided Level 1 and Level 2 IT support within the Operations and Technologies Directorate, resolving hardware and software incidents.
Followed Western Union, MoneyGram, and other transfer operations for the Consumer Banking Remittance department.
Configured switches, routers, and IP telephones at the Yassa and Etoudi branches.
Developed practical knowledge of DNS, VPN, SSH, and the OSI/TCP-IP model while supporting branch network operations.
Completed an academic internship in the Digital Transformation Directorate (DTDSI).
Contributed to the organization's digital transformation environment during the internship.
Bachelor of Technology (B-TECH)
Completed a Bachelor of Technology program.
Higher National Diploma (HND)
Completed a Higher National Diploma program.
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