DeepL
Real-time AI translation that sounds human
- Headquarters
- Claymont, Delaware
- Company size
- 30-39
- Industry
- Computer Software
- Since
- 2016
About Us
Alterna CX is a leading experience management software company, among the top 3% of vendors globally recognized by Gartner and Forrester.
Alterna CX’s AI-based solution streamlines and organizes all the CX “signals” generated by customers via surveys, text, complaints, social and digital conversations, and other interactions. Its machine learning tech then flags problems and opportunities to pay attention to, improving response times, reducing manual work, and showing what factors contribute most to CX quality and customer loyalty.
Current Jobs
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Software Developer – Support
Alterna CX is a growing technology company. Our machine learning powered voice-of-the-customer (VoC) solution helps companies to continuously improve customer and employee…
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Product Designer
Alterna CX is a growing technology company. Our machine learning powered voice-of-the-customer (VoC) solution helps companies to continuously improve customer and employee…
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Associate Customer Success Manager
Alterna CX is a growing technology company. Our machine learning powered voice-of-the-customer (VoC) solution helps companies to continuously improve customer and employee…
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Remote Work Digest
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#InternationalWomensDay
We deploy contextual, action oriented models that can assess and triage urgency of improvement actions at touchpoint level. Try Now: https://hubs.la/Q01F1LfP0
#CX #CustomerExperience
This in-app trend has greatly expanded methods for collecting customer feedback, including NPS. The crucial advantage comes from directing valuable feedback about your product or service to the appropriate teams. 📈
Learn more: https://hubs.la/Q01zbpy70
A new year means new hope, new dreams, new experiences... Happy New Year!🎄❄️
🚀As we approach the new year, we like to take some time to reflect on the past year and to thank those who have helped shape all the things we've accomplished so far🙌 We look forward to evolving and growing further with you in 2023!🔥
Are you looking to measure customer experience? You’re definitely not limited to just the NPS metric!👥📊
There are four areas that you need to focus on before you deep dive into building your customer experience measurement system.
Learn More: https://hubs.la/Q01v_Gzh0
We are pleased to announce a new partnership🙌🏼
Ayoba; Africa’s all-in-one super app for messaging, music, games, content and more, welcome aboard!🚀
Streamline, simplify, and organize all the increasingly complex CX signals generated by customers via surveys, texts, complaints, social and digital conversations, and other interactions with our experience management software.🚀🏅
Try Now: https://hubs.la/Q01tz_xM0
Companies serving individual customers need to effectively measure and predict not only the industry but also customer behavior. But how?
🔎This question ushers in a new phenomenon: Predictive Customer Analytics
Read More: https://hubs.la/Q01t6d670
#alternacx #customerexperience
Action-oriented insights are the key to unlocking customer feedback. Learn how to get the most out of customer feedback through unstructured data.
Read More: https://hubs.la/Q01rfywg0
Have you tried our sentiment analysis model?
Try now: https://hubs.la/Q01qLVJK0
With Alterna CX's Slack Integration, you may set up a system that filters comments whether from promoters, passives, detractors, or from everyone based on topics, sentiments, or emotions. Explore the tips and approaches:
Read More: https://hubs.la/Q01q8KbC0
📈The essence of a successful close-the-loop program is real-time customer engagement capability powered by AI-based CX automation platforms. Explore the two solutions that your customer experience management system should be capable of: https://hubs.la/Q01pVW-20
#cx
We are thrilled to welcome Interswitch! Interswitch is a leading Africa-oriented technology-driven company focused on electronic payment and digital commerce.
Our passion for experience management and our AI-based technology pair in CX space for a fusion to be future ready. Happy CX Day!
#cx #customerexperience
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FAQ
Where is Alterna CX headquarters?
Alterna CX headquarters is located at Claymont, Delaware.
When was Alterna CX founded?
Alterna CX was founded in 2016.
How many employees does Alterna CX have?
Alterna CX has 30-39 employees.
What is Alterna CX's core business?
Alterna CX is Computer Software company.
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