Headquarters
Claymont, Delaware
Company size
30-39
Since
2016

About Us

Alterna CX is a leading experience management software company, among the top 3% of vendors globally recognized by Gartner and Forrester.

Alterna CX’s AI-based solution streamlines and organizes all the CX โ€œsignalsโ€ generated by customers via surveys, text, complaints, social and digital conversations, and other interactions. Its machine learning tech then flags problems and opportunities to pay attention to, improving response times, reducing manual work, and showing what factors contribute most to CX quality and customer loyalty.

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We deploy contextual, action oriented models that can assess and triage urgency of improvement actions at touchpoint level. Try Now: https://hubs.la/Q01F1LfP0
#CX #CustomerExperience

This in-app trend has greatly expanded methods for collecting customer feedback, including NPS. The crucial advantage comes from directing valuable feedback about your product or service to the appropriate teams. ๐Ÿ“ˆ

Learn more: https://hubs.la/Q01zbpy70

A new year means new hope, new dreams, new experiences... Happy New Year!๐ŸŽ„โ„๏ธ

๐Ÿš€As we approach the new year, we like to take some time to reflect on the past year and to thank those who have helped shape all the things we've accomplished so far๐Ÿ™Œ We look forward to evolving and growing further with you in 2023!๐Ÿ”ฅ

Are you looking to measure customer experience? Youโ€™re definitely not limited to just the NPS metric!๐Ÿ‘ฅ๐Ÿ“Š
There are four areas that you need to focus on before you deep dive into building your customer experience measurement system.

Learn More: https://hubs.la/Q01v_Gzh0

We are pleased to announce a new partnership๐Ÿ™Œ๐Ÿผ

Ayoba; Africaโ€™s all-in-one super app for messaging, music, games, content and more, welcome aboard!๐Ÿš€

Streamline, simplify, and organize all the increasingly complex CX signals generated by customers via surveys, texts, complaints, social and digital conversations, and other interactions with our experience management software.๐Ÿš€๐Ÿ…

Try Now: https://hubs.la/Q01tz_xM0

Companies serving individual customers need to effectively measure and predict not only the industry but also customer behavior. But how?

๐Ÿ”ŽThis question ushers in a new phenomenon: Predictive Customer Analytics

Read More: https://hubs.la/Q01t6d670

#alternacx #customerexperience

Action-oriented insights are the key to unlocking customer feedback. Learn how to get the most out of customer feedback through unstructured data.

Read More: https://hubs.la/Q01rfywg0

Have you tried our sentiment analysis model?

Try now: https://hubs.la/Q01qLVJK0

With Alterna CX's Slack Integration, you may set up a system that filters comments whether from promoters, passives, detractors, or from everyone based on topics, sentiments, or emotions. Explore the tips and approaches:

Read More: https://hubs.la/Q01q8KbC0

๐Ÿ“ˆThe essence of a successful close-the-loop program is real-time customer engagement capability powered by AI-based CX automation platforms. Explore the two solutions that your customer experience management system should be capable of: https://hubs.la/Q01pVW-20
#cx

We are thrilled to welcome Interswitch! Interswitch is a leading Africa-oriented technology-driven company focused on electronic payment and digital commerce.

Our passion for experience management and our AI-based technology pair in CX space for a fusion to be future ready. Happy CX Day!
#cx #customerexperience

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FAQ

Where is Alterna CX headquarters?

Alterna CX headquarters is located at Claymont, Delaware.

When was Alterna CX founded?

Alterna CX was founded in 2016.

How many employees does Alterna CX have?

Alterna CX has 30-39 employees.

What is Alterna CX's core business?

Alterna CX is Computer Software company.

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