PartnerHero

PartnerHero is a technology-enabled customer operations outsourcing company that partners with innovative brands, scaling companies, and high-growth startups to deliver high-quality customer experiences. Founded in 2017, PartnerHero focuses on connecting talented people globally with companies that prioritize business metrics, values, culture, and retention. The company takes a values-driven approach, emphasizing integrity, people-first culture, and quality in its outsourcing services.

Unlike traditional BPO providers, PartnerHero offers flexible, bespoke solutions tailored to partners’ complex needs without locking them into long-term contracts. Their standard contract term is 30 days rolling, allowing rapid scaling to meet fluctuating demand. The company serves industries including SaaS, ecommerce, fintech, healthcare, and edtech.

PartnerHero operates multiple global offices, including locations in Boise, Idaho; Grand Rapids, Michigan; Redwood City, California; Berlin, Germany; Romania; Manila, Philippines; and Honduras. Their commitment to employee empowerment, above-market salaries, and career growth has resulted in some of the highest customer and employee retention rates in the outsourcing industry.

The company integrates professional services, technology, and data insights to create value and improve outcomes for its partners. PartnerHero positions itself as a movement toward a more human-centric outsourcing model, focusing not only on profits but also on positive social impact and fostering lasting partnerships. Their core values guide their culture and operations, driving continuous innovation and excellence in service delivery.