Translator, data entry, Customer Specialist

-Familiarity with customer relationship management CRM software Dynamics,
ticketing systems, and other customer service-related tools.
– Clearly convey information to customers and understand their needs. This
includes both verbal and written communication.
– Analyzing situations, think critically, and find solutions to customer issues.
– Understanding and addressing customer emotions, needs, and concerns.
– Handling unexpected situations or changes in the business environment.
– Prioritizing tasks and managing time effectively to meet customer needs and
organizational goals.
– Understanding and respecting cultural differences and nuances, especially when
dealing with international customers.
– Upsell or cross-sell products and services when appropriate

– Deployment of data research project for software development of
international manufacturer of technological equipment.
– Establishment of infrastructure according to protocols.
– Follow up of import and reception of prototypes for research.
– Definition and adjustment of project guidelines in Brazil.
– Sending administrative reports to directors and external managers.
– Definition of marketing script and curation of data collected from the research.
– Follow-up meetings and implementation of internal improvements with
recruiters, moderators and project coordination.

– Assignment of emergency medical services, scheduling appointments, exams
and treatments with specialists at the insured’s location.
– Tracking of lost, delayed or misplacement of luggage.
– Analysis of the policyholder’s plan coverage.
– Reimbursements for medical assistance, accommodation and extra charges.
– Submission of payment orders to outside providers.
– Quotation of services available according to the policyholder´s current plan.
– Sending proposals for extra benefits and upgrades to policyholders.
– Contact with policyholders and service providers worldwide.

– Quality monitoring and validation of transcripts for AI sofwares development.

– IT Project – Curation of streaming platform data.