Operations & Customer Success Manager

Guides clients through the process of purchasing, selling, and renting residential real estate. Proficient in contract writing, negotiation, vendor management, open houses, showcasing properties, and scheduling tours. Sold 20 homes between 2020-2022 while working full-time in my salaried position for the brokerage.

Onboarding & Training – Interviewed, onboarded and trained an average of 7 newly hired real estate agents per month. Developed and managed onboarding training program. Took and edited headshots. Created business cards, listing signs, company email, etc. Acted as the main point of contact for questions.

Event Management – Coordinated and managed an average of 4 community, client, and team-building events per month. Sourced vendors, venues, materials, rentals, and support staff. Marketed and promoted events. Facilitated event set-up and break-down.

Financial Review – Reviewed company expenses and finances. Organized an average of 75 receipts and invoices per month. Managed an average of 100 ACH withdrawals and payments per month. Worked closely with a third-party accounting firm to manage monthly P&L reports.

Public Relations – Worked closely with a third-party PR firm to manage media relations, print and online articles, interviews, advertising opportunities, and events.

Copy Writing & Editing – Wrote an average of 7 magazine and newspaper articles per year. Drafted an average of 15 property descriptions per month. Created copy for marketing materials.
Scheduling – Managed weekly open house schedules and created monthly schedules for our satellite office.

Marketing Assistance – Worked closely with in-house graphic designer/marketing manager on all projects.

Vendor Management – Worked with an average of 20 vendors at any given time.

Executive & Administrative Assistance – Assisted the owners of the brokerage with day-to-day operations of the business and supporting a team of 85 real estate agents.

General Office Management – Ordered supplies and refreshments for 3 office locations. Cleaned and organized all spaces. Coordinated maintenance and service calls. Decorated seasonally.

Real Estate Photography – Took photos of properties and edited in Photoshop. Coordinated and scheduled with third-party photographers.

Graphic Design – Self-taught in Adobe InDesign, Illustrator, Photoshop. Created an average of 30 marketing pieces per month, including property flyers, mailers, event invites, newsletters, advertisements, and social media posts.

Monthly Advertising – Created 5 monthly campaigns run in local magazines and newspapers.

Email Campaigns – Designed bi-weekly email campaigns for the company and 25 agents via Mailchimp.

Branded Marketing Materials – Created and ordered branded materials for client gifts and team swag.

Event Management – Coordinated and managed an average of 4 community, client, and team-building events per month. Sourced vendors, venues, materials, rentals, and support staff. Marketed and promoted events. Facilitated event set-up and break-down.

Administrative Assistance & Client Care – Provided administrative support for the two owners of the real estate brokerage. Assisted with an average of 10 clients/contracts/transactions per month for their individual real estate business valued at $100M in sales per year.