Business Transactional Banker & CRM Champion

• Client Engagement: Addressed and resolved client banking and online banking inquiries, identified potential banking opportunities, and coordinated account documentation for compliance and/or deal compliance (e.g., UBO/FICA documentation, Bank Guarantees, Letters of Reference, etc.).
• Sales & Cross-Selling: Promoted treasury and transactional products within existing portfolios, generating leads and supporting external consultants.
• CRM Management: Champion of D365 CRM system & BI system; led departmental projects and analyzed campaign data (from inception and on-going).
• Financial Analysis: Conducted financial reviews to ensure market fit for vanilla and/or non-vanilla banking products; supported deal approval forums.

• Managed high-income client accounts with a focus on treasury transactions and product cross-selling.
• Oversaw bankers’ treasury budgets and collaborated on lead generation for external consultants.
• Facilitated compliance processes, including FICA documentation and Balance of Payment forms, while maintaining D365 CRM for optimal client tracking.

• Spearheaded a treasury-focused campaign, encouraging product cross-selling among bankers.
• Coordinated legal documentation for clients and ensured timely document submission for FICA compliance.

• Managed a portfolio of 720 clients, prepared credit proposals, and conducted recovery management.
• Ensured regulatory compliance through KYC and FICA documentation.

• Credit & Compliance: Prepared credit proposals, legal documents, and ensured FICA/KYC compliance.
• Client & Recovery Support: Managed inquiries, coordinated documents, and handled default clients.
• Sales & Cross-Selling: Identified cross-selling opportunities and engaged in marketing events.
• Documentation & Coordination: Facilitated necessary client documents and Balance of Payment forms.